Real-Time Fleet Controller (CFMS & Bus Operations)

SBS TRANSIT LTD; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Retention bonus

Controller allowances

Extensive training

Job summary

SBS Transit Ltd in Singapore is seeking a Service Controller to join our operations team. You will work with our specialist CFMS team and monitor real-time bus service performance to minimise delays.

The role requires calm under pressure, the ability to communicate with Bus Captains in Mandarin/English, and proficiency in MS Office. We offer training, a retention bonus, and monthly controller allowances.

Qualifications

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Operations is an advantage
• Analytical, with excellent problem-solving and organisational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications
• Able to perform shift work
• Ability to identify colours (as candidates are required to monitor the system, which require good attentive and good eye sights to avoid any inconvenience or missed out)
• Service Controller to communicate and take emergencies enquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.

Responsibilities

• Work with our specialist team on the Common Fleet Management System (CFMS).
• Monitor bus service performance in a real-time environment and take the necessary actions to minimise service delays, using online resources and support systems
• Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads
• Support the team in achieving optimal deployment of buses and Bus Captains

Job description

SBS Transit Ltd in Singapore is seeking a Service Controller to join our operations team. You will work with our specialist CFMS team and monitor real-time bus service performance to minimise delays.

The role requires calm under pressure, the ability to communicate with Bus Captains in Mandarin/English, and proficiency in MS Office. We offer training, a retention bonus, and monthly controller allowances.