Service Controller [CCP for Public Transport Professionals]

SBS TRANSIT LTD; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Retention bonus

Controller allowances

Extensive training

Job summary

SBS Transit Ltd in Singapore is seeking a Service Controller to join our operations team. You will work with our specialist CFMS team and monitor real-time bus service performance to minimise delays.

The role requires calm under pressure, the ability to communicate with Bus Captains in Mandarin/English, and proficiency in MS Office. We offer training, a retention bonus, and monthly controller allowances.

Qualifications

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Operations is an advantage
• Analytical, with excellent problem-solving and organisational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications
• Able to perform shift work
• Ability to identify colours (as candidates are required to monitor the system, which require good attentive and good eye sights to avoid any inconvenience or missed out)
• Service Controller to communicate and take emergencies enquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.

Responsibilities

• Work with our specialist team on the Common Fleet Management System (CFMS).
• Monitor bus service performance in a real-time environment and take the necessary actions to minimise service delays, using online resources and support systems
• Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads
• Support the team in achieving optimal deployment of buses and Bus Captains

Job description

Responsibilities:

• Work with our specialist team on the Common Fleet Management System (CFMS).


• Monitor bus service performance in a real-time environment and take the necessary actions to minimise service delays, using online resources and support systems


• Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads


• Support the team in achieving optimal deployment of buses and Bus Captains

Requirements:

• GCE 'A' Levels / Diploma in any discipline


• Relevant working experience in Operations is an advantage


• Analytical, with excellent problem-solving and organisational skills


• Composed, with the ability to respond effectively to stressful or unpredictable situations


• Proficient in MS Office applications


• Able to perform shift work


• Ability to identify colours (as candidates are required to monitor the system, which require good attentive and good eye sights to avoid any inconvenience or missed out)


• Service Controller to communicate and take emergencies enquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.

Special Benefits & Others:

Successful candidate will entitled Retention bonus of $3000 & monthly controller allowances of $600*

*Terms & conditions apply

Extensive training in operational policies, procedures and service controls, as well as system usage, will be provided for successful candidates.

We regret that only shortlisted applicants will be notified.

Submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:

a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: and

b. SBST’s retention of your personal data for two years for consideration of future job opportunities (where applicable) form the date of submission of application.

Please feel free to let me know if you require any clarifications.