CFMS / Service Controller (CCP for Public Transport Professionals)

TOWER TRANSIT SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 50 000 - 73 000; Plein temps

Résumé du poste

Tower Transit Singapore Pte. Ltd. is seeking a CFMS Manager to oversee the safe, punctual, and cost-effective delivery of bus services by managing the flow of captains and vehicles along routes.

You will liaise with Bus Captains, Interchange Supervisors, Depot Supervisors and maintenance staff to resolve issues and restore service levels to a customer-centric standard. Responsibilities include monitoring punctuality, coordinating with supervisors, and ensuring first/last trip adherence, while

Qualifications

• Shift work and weekend duties.
• Commercial awareness and understanding of contract regimes.
• Good geographical knowledge of Singapore.
• Excellent verbal and written communication skills.
• Ability to communicate effectively over phone and two-way radio.

Responsabilités

• Monitor and control services to ensure punctuality and headways are maintained.
• Communicate with bus captains and Interchange Supervisors to deliver reliable, safe service.
• Maintain professional interactions with employees and external parties.
• Manage on-road issues affecting service delivery.
• Liaise with maintenance to ensure timely vehicle changes during breakdowns.
• Report punctuality concerns and assist in resolving service issues.

Connaissances

Communication skills

Geographical knowledge

GPS real-time vehicle management

Computer literacy

On-site shift work

Outils

GPS CFMS system

Description du poste

SUMMARY:

• Responsible for ensuring the safe, punctual and cost effective delivery of services by managing the flow of bus captains and vehicles along the route.
• Liaising with Bus Captains, Interchange Supervisors, Depot Supervisors and maintenance personnel to resolve issues and restore service levels.
• To ensure that the highest levels of service are provided to ensure a customer centric approach is taken when dealing with service irregularities.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Monitoring and controlling services to ensure punctuality, or service headways are maintained;
• Communicate with bus captains and Interchange Supervisors to enable them to effectively deliver a reliable and safe service to the customer;
• Communicating in a polite, professional and courteous manner at all times to employees and external parties;
• Manage on-road issues that potentially impact on service deliver;
• Maintain a close working relationship with response agencies such as fire and police;
• Responsible for reporting on punctuality concerns in relation to service issues;
• Continually liaise with supervisors, particularly the Interchange Supervisors and Depot Supervisors to ensure that services operate in accordance with timetabled instructions;
• Ensuring that the first and last services on all routes run to the scheduled timetable;
• Deal with Major Incidents and Security Issues in accordance with the respective procedures;
• Responsible for building a strong working relationship with the maintenance team to ensure effective change overs in relation to vehicle breakdowns;
• Undertake any additional duties as requested by the CFMS Manager, and
• Undertake any training and development activities as requested by the CFMS Manager.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION:

• This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
• Commercial awareness and an understanding of the LTA contract regime;
• Good geographical knowledge of the Singapore area;
• Excellent communications skills, both verbal and written.
• Ability to effectively communicate over the phone and two-way radio to a culturally diverse workforce and community;
• Computer literate and the ability to be trained in a GPS real-time vehicle management environment such as the LTA CFMS system, and
• Personal performance will be assessed including overall compliance with Excess Wait Time key performance indicators, efficient use of bus captains in managing issues with the services, on-time performance results, first and last bus key performance indicators and the instance of mileage not operated through missed, or curtailed trips.

SAFETY AND COMPANY RESPONSIBILITIES:

• Adhere to all Tower Transit policies and procedures;
• To report to your line manager any injury, collision or dangerous occurrence that has taken place, or concerns regarding health, safety and security issues;
• Provide leadership and guidance in identifying and managing health and safety issues as they apply to the workplace and workplace activities of employees and stakeholders;
• Accountable and responsible for ensuring that the working environment is safe and that employees, including contractors, are protected from hazards and comply with Company policies and procedures;
• Enforce policy, procedures and rules and employee compliance;
• Ensure the working environment is safe and employees, including contractors, are protected from hazards and comply with Company policies and procedures.
• Report hazards which cannot be corrected within the delegated authority of the position;
• Active involvement in all security and health programs and activities;
• Participate in desk-top and simulated emergency drills in association with response agencies; and
• Promote safety and health awareness generally.