Ramp Operations Leader: Safety, OTP & Innovation

dnata; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

dnata Singapore is seeking a Head of Ramp to lead strategic ramp operations, safety, compliance and financial governance at Singapore Changi Airport. You will oversee aircraft turnarounds, loading/unloading, marshalling, pushback, tow operations, and GSE deployment to meet airline SLAs and regulatory requirements.

You will drive safety, efficiency, and OTP targets while managing a large multicultural team, budgets, and stakeholder relationships with airlines, authorities and dnata leadership.

Qualifications

• Degree in Aviation Management, Business Administration, Logistics or related discipline.
• Minimum 10 years of airport ramp operations experience, including minimum 5 years in a senior management role.
• Experience managing aircraft turnaround activities, ramp safety and frontline operational teams.
• Experience in a 24/7 operational environment, outdoors; weekends/holidays when required; high-noise fast-paced settings.
• Proven track record of improving operational performance, safety and productivity metrics.
• Ability to obtain and maintain Changi Airport ADP & Airport Pass.
• Strong people leadership and team management; capability to coach and develop talent.

Responsibilities

• Provide strategic leadership for all ramp operations, ensuring safe, efficient, and customer-focused aircraft turnaround services.
• Drive operational excellence, resource optimization, and service delivery to meet airline and business requirements.
• Be accountable for ramp operational performance, turnaround efficiency, and on-time performance targets.
• Champion a proactive safety culture and ensure regulatory and airline standards compliance.
• Lead incident investigations and implement corrective actions to reduce operational risk.
• Lead, develop, and inspire a high-performing ramp operations workforce through planning and engagement.
• Ensure effective utilisation of Ground Support Equipment, facilities, and resources for current/future needs.
• Manage operational budgets, labour productivity, and cost performance while maintaining safety standards.
• Serve as senior operational representative for ramp services with airline customers and regulators.
• Drive innovation, digitalisation, automation and process improvements to enhance productivity and customer experience.
• Utilise data and performance analytics to support informed decision-making and continuous improvement.

Skills

Leadership

Stakeholder management

Safety focus

Data-driven decisions

Cost control

Education

Degree in Aviation Management/Business Administration/Logistics

Job description

dnata Singapore is seeking a Head of Ramp to lead strategic ramp operations, safety, compliance and financial governance at Singapore Changi Airport. You will oversee aircraft turnarounds, loading/unloading, marshalling, pushback, tow operations, and GSE deployment to meet airline SLAs and regulatory requirements.

You will drive safety, efficiency, and OTP targets while managing a large multicultural team, budgets, and stakeholder relationships with airlines, authorities and dnata leadership.