Rainforest Tram Captain - Park Ops & Guest Service

Mandai Wildlife Group; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

Mandai Wildlife Group operates as the steward of Mandai Wildlife Reserve in Singapore, hosting wildlife parks and nature experiences. This role drives shuttle services between park routes, conducts safety checks, and assists guests with directions, while delivering moments of delight through storytelling.

The successful candidate will work shifts including weekends and public holidays, speak basic English, and maintain a pleasant, courteous demeanor to ensure a safe and welcoming guest

Qualifications

• Minimum GCE 'N/O' Levels and above.
• Valid Class 3/3A driving licence with minimum 1 year of driving experience.
• Able to work shifts, including weekends and public holidays.
• Basic proficiency in English for safety and guest communication.
• Pleasant and courteous disposition with good communication skills.

Responsibilities

• Operate shuttle vehicles safely and smoothly between designated park routes.
• Conduct daily pre-trip and post-trip vehicle checks (brakes, lights, tyres, cleanliness).
• Ensure proper boarding and alighting procedures, especially for seniors, children and mobility-impaired guests.
• Support crowd flow management during peak periods or special events.
• Greet guests warmly and deliver exceptional guest service through storytelling and creating moments of delight.
• Offer basic wayfinding assistance and directions to key attractions, F&B and facilities.
• Handle guest queries and minor complaints professionally and escalated when required.
• Educate guests on wildlife campaigns in the parks.

Job description

Mandai Wildlife Group operates as the steward of Mandai Wildlife Reserve in Singapore, hosting wildlife parks and nature experiences. This role drives shuttle services between park routes, conducts safety checks, and assists guests with directions, while delivering moments of delight through storytelling.

The successful candidate will work shifts including weekends and public holidays, speak basic English, and maintain a pleasant, courteous demeanor to ensure a safe and welcoming guest