Rail Transit Passenger Service & Safety Officer

SBS TRANSIT RAIL PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

SBS Transit Rail Pte. Ltd. is seeking an Emergency Train Operator to drive passenger trains and support safe, efficient travel for passengers.

The role includes assisting passengers, managing emergencies, and coordinating with operations staff to ensure regulatory compliance. Candidates should be able to work shifts, including weekends and public holidays, and have strong interpersonal skills, color recognition, and a customer-focused attitude.

Qualifications

• Minimum GCE 'O' Level 5 credits.
• Willing to perform shift work, including weekends and Public Holidays.
• Able to identify colours.
• Preferably with minimum 2 years' working experience in the service or retail industry.
• Possess a pleasant disposition and personality.
• Good interpersonal skills with a passion to work with people.

Responsibilities

• Drive the Passenger Trains and ensure safe operation.
• Provide advice and assistance to passengers on routes, times, fares and travel directions.
• Assist passengers with special needs when boarding/alighting.
• Monitor equipment for failures and irregularities and coordinate with staff.
• Ensure passengers comply with RTS Regulations at all times.
• Communicate with OCC and passengers via train communications equipment.
• Respond to train defects in accordance with manuals and procedures.
• Maintain track access qualification and complete competency assessments.
• Handle incidents such as emergencies or fires in a safe, efficient manner.
• Perform duties as Emergency Train Operator as required.
• Take on other duties as directed by supervisors.

Skills

Customer service

Interpersonal skills

Colour recognition

Education

GCE O-Level (5 credits)

Job description

SBS Transit Rail Pte. Ltd. is seeking an Emergency Train Operator to drive passenger trains and support safe, efficient travel for passengers.

The role includes assisting passengers, managing emergencies, and coordinating with operations staff to ensure regulatory compliance. Candidates should be able to work shifts, including weekends and public holidays, and have strong interpersonal skills, color recognition, and a customer-focused attitude.