Customer Service Officer [CCP for Public Transport Professionals]

SBS Transit Limited; Singapore; Presencial; SGD 29.000 - 40.000; Jornada completa

Descripción de la vacante

SBS Transit Limited is seeking a Passenger Train Operator to drive passenger trains and assist travellers across the network. The role involves delivering high-quality customer service, guiding passengers on routes and fares, and supporting people with special needs as they board and alight.

You will monitor train operations, report incidents, and ensure safety procedures are followed while working shifts that include weekends and public holidays.

Formación

• Minimum GCE 'O' Level 5 credits.
• Willing to perform shift work, including weekends and public holidays.
• Able to identify colours.
• Preferably with minimum 2 years' working experience in service or retail.
• Possess a pleasant disposition and personality.
• Good interpersonal skills with a passion to work with people.

Responsabilidades

• Drive the Passenger Trains.
• Provide advice and assistance to passengers on routes, times, fares, tickets, and travel directions.
• Assist passengers with special needs in boarding/alighting safely.
• Observe equipment and irregularities, request assistance as needed.
• Ensure passengers comply with RTS Regulations.
• Communicate with OCC and passengers via train communications equipment.
• Monitor train performance and take action on irregularities.
• Deal with train defects per manuals and procedures.
• Maintain track access qualification and competency assessments.
• Handle incidents such as emergencies safely per procedures.
• Perform Emergency Train Operator duties as required.
• Perform other duties as directed by superiors.

Conocimientos

Interpersonal skills

Customer service

Colour vision

Educación

GCE O-Level (5 credits)

Descripción del empleo

Responsibilities:

• Drive the Passenger Trains
• Provide advice and assistance to passengers in response to enquires (for example journey routes and times, fare and ticketing issues, travel on other modes of transport & travel directions and use of travel interchanges)
• Assist passengers with special needs in boarding/ alighting the trains safely
• Observe and take appropriate action against any failure of equipment and irregularities whilst at stations, including requesting assistance from other railway staff
• Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations
• Communicate with OCC and passengers as necessary via train communications equipment
• Monitor the performance of the train whilst travelling and take appropriate action against any irregularities, including requesting assistance from other railway staff
• Deal with train defects in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Maintain validity of track access qualification and comply with competency assessment
• Deal with incidents such as Passenger Emergency Communication device being activated, fire on train, detrainment, etc., in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform the duties of Emergency Train Operator in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform other duties as directed by his/ her superiors

Requirements:

• Minimum GCE 'O' Level 5 credits
• Willing to perform shift work, including weekends and Public Holidays
• Able to identify colours
• Preferably with minimum 2 years' working experience in the service or retail industry
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people

Intensive training will be provided for shortlisted candidates.