Quality Manager

doodle labs (sg) pte. ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

doodle labs (sg) pte. ltd. is seeking a Head of Quality to architect, implement, and scale a company-wide Quality Management System that supports rapid growth without compromising reliability, compliance, or customer trust.

You will lead the initial 6–12 month objectives, build a high-performance QA team, and drive measurable improvements in RMA reduction, audit readiness, and release quality across global teams.

Qualifications

• Audit & compliance experience in QA environments
• Ability to define KPIs and governance models
• Strong cross-functional collaboration and leadership
• Experience in SDLC QA and software release governance
• Experience with CAPA, defect reduction, and process improvement

Responsibilities

• Architect and implement a scalable QA Management System spanning HW, SW, CM, NPI and customer support.
• Define governance, KPIs, and ownership for QA across the organization.
• Lead and grow a high-performance QA team with clear roles and weekly reporting.
• Establish software QA processes, release gates, and cybersecurity considerations for QA reviews.
• Drive certification readiness (e.g., ISO9001) with documentation and internal controls.
• Partner with HW, SW, NPI, Sales, and Customer Support to embed quality early in design and delivery.

Job description

The Role

You will architect, implement, and scale a company-wide Quality Management System that enables rapid growth without compromising reliability, compliance, or customer trust.

Major Performance Objectives (First 6–12 Months)

1. Architect and Implement a Scalable Quality Management System (First 90 Days)

• Within 30 days, conduct a full audit of current QA practices across HW, SW, CM, NPI, and customer support.
• Within 60 days, deliver a documented QA strategy aligned with executive leadership, defining governance, KPIs, and process ownership.
• Within 90 days, implement the core QMS framework including documented procedures, audit cadence, escalation protocols, and measurable quality metrics.

Success Measure: Executive-approved QA roadmap implemented and operational across SG and US teams.

2. Build and Lead a High-Performance Quality Team (First 6 Months)

• Assess capabilities of current QA personnel within 45 days.
• Redefine roles and responsibilities to support strategic QA ownership.
• Establish clear KPIs for each QA team member tied to defect reduction, audit readiness, and process compliance.
• Develop hiring plan if required to close capability gaps.

Success Measure: QA team operating with defined ownership, weekly reporting cadence, and measurable performance improvements.

3. Reduce Customer RMAs and Field Quality Escapes (Within 6–9 Months)

• Analyze historical RMAs and identify root cause trends.
• Implement structured CAPA process and cross-functional corrective action workflows.
• Establish CM quality oversight processes and measurable acceptance criteria.
• Implement failure analysis reporting loop into Engineering and NPI.

Success Measure: Measurable reduction in RMA rate, improved first-pass yield at CM, and reduced defect escape rate to customers.

4. Establish Software Quality & Release Governance (First 6 Months)

• Implement structured software QA process integrated into SDLC.
• Introduce release gates and quality metrics for firmware and system releases.
• Ensure cybersecurity and compliance considerations are embedded in QA reviews.

Success Measure: Formalized release approval framework and reduced post-release defect leakage.

5. Prepare Organization for Certification Readiness (6–12 Months)

• Evaluate feasibility and roadmap toward ISO9001 or relevant defense certifications.
• Identify process gaps preventing certification readiness.
• Implement documentation, audit practices, and internal controls required for compliance.

Success Measure: Organization audit-ready with defined certification roadmap.

6. Make Quality an Enabler — Not a Bottleneck

• Partner with HW, SW, NPI, Sales, and Customer Support teams to embed quality early in design.
• Ensure QA accelerates issue resolution rather than delays delivery.
• Present weekly/monthly quality dashboards to executive leadership.

Success Measure: Quality viewed by leadership and engineering as a strategic partner.

Why This Role is Compelling

• Build Quality from foundation to enterprise-grade system.
• Direct influence on executive decisions.
• Own QA strategy across global teams.
• Opportunity to scale into Director / Head of Quality. You will architect, implement, and scale a company-wide Quality Management System that enables rapid growth without compromising reliability, compliance, or customer trust.