Head of Quality Assurance & Management

Confidential Jobs; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Confidential Jobs is seeking a strategic, hands-on Senior Quality leadership to govern the company-wide QMS, standards and risk across the software lifecycle. You will lead QA process assurance and oversee QC through reporting to Senior Leadership, partnering with Engineering and Product to embed quality from design through release.

The role requires 12+ years in software quality with 6+ years in leadership, and deep expertise in QA automation, CI/CD, cloud-native architectures and AI-assisted

Qualifications

• 12+ years of software engineering and quality experience.
• 6+ years in senior technology/QA leadership managing teams of ~50.
• Proven ownership of a company-wide QMS or quality governance framework.
• Strong experience in QA process assurance, quality gates, change control and release governance.
• Technical understanding of test automation, CI/CD and modern software architecture.
• Experience with AI-assisted engineering and LLM-based code generation.
• Experience with AWS, microservices and cloud-native platforms.
• Knowledge of accessibility, contract testing and shift-left security.

Responsibilities

• Own and continuously improve the company-wide QMS, quality standards, policies and quality gates.
• Define QA controls, checkpoints and Definitions of Done across the SDLC.
• Drive defect prevention, root cause analysis, process improvement and upstream quality.
• Oversee Application Testing, including test coverage, automation, non-functional testing and defect management.
• Establish and maintain release, change and emergency change governance.
• Embed quality gates into CI/CD pipelines and ensure consistent compliance.
• Define governance for AI-generated code and AI-powered product testing, including evaluation, regression and safety controls.
• Own quality metrics, dashboards, reporting, budget, tooling and vendor management.
• Report quality risks and business impact to Senior Leadership.
• Lead and develop the quality organisation across QA, testing and automation.
• Partner with Engineering, Product, Design, Security and Support to embed quality throughout the development lifecycle.

Skills

QA leadership

Quality governance

Defect prevention

RCA analysis

CI/CD

Test automation

Software architecture

Executive reporting

Agile/DevOps

Stakeholder management

Education

Bachelor’s or Master’s degree in Computer Science or related fields

ISTQB Expert

ISO 9001 Lead Auditor

AWS Solutions Architect Professional

Tools

Playwright

Cypress

REST Assured

k6

JMeter

Gatling

Job description

Lead company-wide quality governance across Quality Management, Quality Assurance and Quality Control, ensuring engineering products are reliable, compliant, certifiable and market-ready.

The role owns the Quality Management System (QMS), quality standards, governance, metrics and risk, while directly leading QA process assurance and overseeing QC through the Senior Manager of Application Testing.

The successful candidate must be both strategic and hands-on—able to translate technical quality risks into business impact while driving quality across requirements, design, development, testing and release.

Key Responsibilities

• Own and continuously improve the company-wide QMS, quality standards, policies and quality gates.
• Define QA controls, checkpoints and Definitions of Done across the SDLC.
• Drive defect prevention, root cause analysis, process improvement and upstream quality.
• Oversee Application Testing, including test coverage, automation, non-functional testing and defect management.
• Establish and maintain release, change and emergency change governance.
• Embed quality gates into CI/CD pipelines and ensure consistent compliance.
• Define governance for AI-generated code and AI-powered product testing, including evaluation, regression and safety controls.
• Own quality metrics, dashboards, reporting, budget, tooling and vendor management.
• Report quality risks and business impact to Senior Leadership.
• Lead and develop the quality organisation across QA, testing and automation.
• Partner with Engineering, Product, Design, Security and Support to embed quality throughout the development lifecycle.

Experience & Requirements

• 12+ years of software engineering and quality experience, preferably in distributed/cloud-native systems.
• 6+ years in senior technology/QA leadership, managing teams of approximately 50 through leads and functional heads.
• Proven ownership of a company-wide QMS or quality governance framework.
• Strong experience in QA process assurance, quality gates, change control and release governance.
• Strong knowledge of defect prevention, RCA, phase containment and quality improvement.
• Technical understanding of test automation, CI/CD and modern software architecture.
• Experience with quality metrics and executive-level reporting.
• Strong communication, influencing and stakeholder-management skills.
• Comfortable working in Agile/DevOps environments with frequent releases.
• 3–5 years in high-transaction / real-time financial technology.
• Experience with Playwright, Cypress, REST Assured, k6, JMeter or Gatling.
• Knowledge of accessibility, contract testing and shift-left security.
• Experience with AI-assisted engineering and LLM-based code generation.
• Experience with AWS, microservices and cloud-native platforms.
• Knowledge of observability and production telemetry.

Education & Certifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering or a quantitative field.
• Relevant certifications such as ISTQB Expert, Six Sigma Black Belt, ISO 9001 Lead Auditor, AWS Solutions Architect Professional, CISSP/CISM or TOGAF.