AM, Quality Assurance

StarHub; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

StarHub in Singapore is looking for an AM, Quality Assurance to lead efforts in quality assurance and automation. You will enhance the efficiency and effectiveness of the QA team while reducing production issues and improving the quality of software releases.

The ideal candidate will have experience in shift-left testing, guiding QA practices, and designing automated testing frameworks. This role will also involve mentoring junior QA team members and collaborating with multiple stakeholders to ensure high standards of quality.

Qualifications

• Experience with shift-left testing practices and early development quality practices.
• Mentoring or guiding QA team members with some team leadership experience.
• Experience in designing automated test frameworks.

Responsibilities

• Design and optimize software delivery processes.
• Establish metrics for improvement and accountability.
• Support and mentor junior QA team members.

Skills

Shift-left testing practices

Mentoring QA team members

Automated test frameworks

Process improvements

Job description

Job Title

AM, Quality Assurance

Location

Singapore

Role Mission

Lead quality assurance inclusive of automation for our software and systems undergoing significant changes in design and ways of working.

Accountabilities

• Improve efficiency and effectiveness of the QA team
• Reduce production issues through improved testing practices
• Enhance quality of releases in terms of user experience and satisfaction
• Improve test reliability and reduce execution time
• Contribute to building a culture of quality with stakeholders

Responsibilities

• Designing, implementing and optimising processes for software delivery with guidance from senior stakeholders where required
• Supporting the establishment and tracking of metrics to drive improvement and accountability
• Working with stakeholders across engineering, product and operations to ensure alignment on these quality standards and goals
• Contributing to the design and implementation of test automation approaches and tracking their effectiveness
• Working with vendors to deliver software releases to the standards defined above
• Tracking data related to releases and testing
• Supporting and mentoring junior QA team members, providing guidance on best practices

Areas of Impact

• Stakeholders: Engineering, Program/Delivery Management, Business, Product
• Decision Rights: Provide input into hiring decisions for assigned team members, contribute to QA/Automation tool selection and KPIs for the QA team
• Resources: ~6 testing resources from vendors, ~2 automation resources from vendors, eventually 3-5 direct reports internally

Ideal Track Record

• Experience contributing to shift‑left testing practices within teams and supporting adoption of quality practices early in the development lifecycle
• Experience mentoring or guiding QA team members, with some exposure to team leadership responsibilities
• Exposure to designing or contributing to automated test frameworks that improve test efficiency
• Experience supporting quality strategy or process improvements during large software changes (e.g., migrations, rearchitecture)
• Experience working with vendors and supporting delivery against defined quality expectations