Quality Engineer

Incora; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Incora in Singapore is seeking a Quality Engineer to join our Quality & Engineering function. You will ensure customer requirements are translated into robust processes compliant with QMS and regulations, while leading an inspection team and driving continuous improvement across the organization.

The role involves handling customer queries, performing root-cause analyses, coordinating CAPA, and building strong relationships with customers and suppliers to improve service quality and operational

Qualifications

• 3+ years of quality engineering experience in manufacturing.
• Aerospace experience is a plus.
• Strong problem-solving and root cause analysis skills.

Responsibilities

• Serve as SME for aircraft products and resolve customer technical queries promptly.
• Lead investigations into product issues; perform root-cause analysis and CAPA.
• Act as primary customer-facing technical representative with strong relationship skills.
• Identify and implement customer-focused improvements to drive performance.
• Develop relationships with customers and suppliers to support objectives.
• Lead, coach and develop the Inspection team to meet business needs.
• Establish, monitor and drive KPIs for departmental goals.
• Ensure compliance with QMS, regulatory and customer requirements.
• Participate in cross-functional CI activities to enhance performance.
• Comply with Health & Safety, Data Protection, and internal policies.

Skills

Quality engineering experience

Root cause analysis

Process improvement

Customer-facing communication

Education

Mechanical or Manufacturing Engineering

Job description

_ Our Incora Story is really taking off – we’d love you to join us for the journey _

We are currently seeking an exceptional professional to join us as Quality Engineer

Location:

Singapore, Changi North.

The Quality & Engineering function ensures that customer requirements are understood and translated into robust processes that comply with legal and quality approval requirements. This is achieved by working with all employees to increase the company’s efficiency, effectiveness and profitability by identifying and facilitating opportunities for improvement.

Responsibilities:

• Serve as the technical subject matter expert for aircraft products, providing guidance on product specifications, requirements, drawings, and resolving customer technical queries in a timely manner.
• Lead investigations into customer product and service concerns, performing root cause analysis and implementing effective corrective and preventive actions to drive customer satisfaction.
• Act as the primary customer-facing technical representative, providing professional support and building strong relationships to understand customer requirements and expectations.
• Identify, lead, and implement customer-focused improvement initiatives that enhance operational performance, service quality, and long-term customer relationships.
• Develop and maintain effective relationships with customers and suppliers, driving continuous improvement activities that support business objectives.
• Lead, coach, and develop the Inspection team, ensuring capability, competence, and resource readiness to meet current and future business requirements.
• Establish, monitor, and drive improvement of Key Performance Indicators (KPIs) to support departmental and company objectives.
• Ensure compliance with the Quality Management System (QMS), regulatory requirements, customer requirements, and internal policies and procedures.
• Participate in cross-functional and company-wide continuous improvement activities to enhance business performance.
• Comply with all Health & Safety, Data Protection, and company policies, procedures, and standards.
• Undertake other duties as reasonably required in support of the role and business needs.

Requirements:

• Relevant education in mechanical or manufacturing engineering (Mechanical or Manufacturing desired)
• 3+ years of relevant experience working
• Aerospace experience will be an plus
• Experience in problem resolution/root cause analysis
• Some experience leading continuous improvement activities
• Some experience in customer/supplier technical quality concerns
• Advance English language proficiency (other APAC languages desirable)
• Good verbal and written communication skills
• Good presentation skills
• Strong influencing and relationship-building skills.

About us

Incora (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage , Collaboration , Commitment and Community and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.