Customer Quality Engineer

Rolls-Royce Singapore Pte. Ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Bonus

Employee support assistance

Employee discounts

Job summary

Rolls-Royce Singapore Pte. Ltd. is seeking an Aftermarket Operations Customer Quality Engineer in Seletar to lead Quality and Health, Safety and Environment within the regional Customer Operations Team.

You will ensure conformity to internal processes and external regulations while coaching the customer operations team on Quality processes, investigations, customer feedback and regulatory guidance. You will oversee governance of product integrity, triage issues, and drive continuous improvement

Qualifications

• Experience with quality processes and investigations in aerospace or regulated industries
• Strong problem-solving and data-driven decision making
• Knowledge of regulatory bodies and their requirements (e.g., EASA Part 145 favourable)
• Experience coaching investigators and leading quality improvements

Responsibilities

• Provide governance to ensure product integrity aligns with regulatory and Quality requirements
• Manage region-specific KPIs and audit performance to drive customer experience
• Triage and allocate issues to correct business areas for investigation
• Train and mentor investigators to improve quality investigations
• Promote a Zero Defect and Zero Harm culture within the team

Skills

Quality management

Regulatory knowledge

Lean Six Sigma

Cross-functional teams

Customer focus

Job description

Job Description

Location: Seletar

What you will be doing:

An exciting opportunity has arisen for an Aftermarket Operations Customer Quality Engineer to join our team in Singapore. In this role, you will lead Quality and Health, Safety and Environment within one of the regional Customer Operations Teams, to ensure conformity to internal processes and external regulations. Customer focus is a key element of this role, with the Customer Quality Engineer being the principle contact for both internal and external customers, providing coaching and support to the customer operations team on Quality process, investigations, customer feedback and regulatory guidance.

Responsibilities:

• Provide oversight and governance to ensure product integrity is in-line with regulatory, customer and Quality requirements (i.e. CAA/EASA Part 145, SABRe etc).
• Manage the reporting of region specific KPIs (investigations both SDF and CSAT, audit performance, NCR closure etc) to drive awareness of the customer experience and conformity to internal procedures.
• Triage and allocate issues raised by our customer and internal teams to the correct business areas for investigation (SDF/CSAT/MARS/QNs).
• Train, coach and mentor investigators to improve the standard of Quality investigations.
• To promote an environment that encourages the right behaviour to establish a Zero Defect and Zero Harm culture.
  

Who we’re looking for:

Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

• Familiar with Civil Aerospace processes and Civil Large Engine products. Ability to work across cross-functional teams and influence quality outcomes.
• Has a track record of delivering results in favourable and unfavourable circumstances.
• Has experience in Quality and Safety performance management.
• Can demonstrate good knowledge of regulatory bodies and their requirements and apply these to the Aftermarket Operations business. A working knowledge of EASA Part 145 is favourable.
• Experience in applying Problem Resolution and Lean Six Sigma tools (DMAIC/8D etc).

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

• competitive salary and exceptional benefits
• bonus
• employee support assistance
• employee discounts

Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Beyond tomorrow

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.