Quality & Compliance Program Manager (AI-Driven Risk)

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

TikTok Singapore is seeking a motivated Quality Program Manager to design, build, and scale a next-generation QA and compliance program for high‑risk trust operations, including CST, ERO, IP, and emergency disclosures. You will architect a scalable global quality framework and lead cross‑functional initiatives with product, engineering, and legal teams.

You will leverage AI, ML, and automation to create automated auditing systems, monitor end-to-end workflows in real time, detect anomalies, and

Qualifications

• 5+ years of experience in Trust & Safety, Quality Assurance, Operational Risk, or Compliance, with at least 3 years specifically supporting Law Enforcement Response, Child Safety (CST), Emergency/Crisis Response operations and Intellectual Property Operations
• Hands-on technical proficiency with data and automation; strong, practical experience with SQL and Python to manipulate data, write basic automation scripts, and interface with engineering tools.
• Proven experience working with or implementing AI/ML-driven tools, natural language processing (NLP), or automated anomaly detection systems.
• Proven ability to analyze complex information to assess threat, compliance, and operational risk.
• Experience working cross‑functionally with Product, Engineering, and Legal stakeholders in a fast‑paced environment.
• Strong communication, training, and presentation skills, with the ability to translate complex technical anomalies into clear business risks for non-technical leadership.

Responsibilities

• Architect the Quality Program in collaboration with cross functional partners: Design and implement a comprehensive scabable global quality framework specifically tailored for high-risk operations (LERT, ERT, CST, NCMEC reporting and IP operations).
• Build Automated QA Tools: Partner directly with Product, Engineering, and Data Science teams to design, develop, and deploy internal AI-driven quality monitoring and auditing tools.
• Implement Anomaly Detection: Build innovative, scaled methods to detect and address quality warning signals across our end workflows.
• Mitigate Critical Risks: Proactively identify systemic vulnerabilities to prevent high risk quality failures that could impact the integrity of our operations and stakeholder trust.
• Perform Root Cause Analysis: Lead deep‑divide investigations into quality failures or "near‑misses," identifying root causes and implementing corrective and preventive action plans.
• Create Data-Driven Insights: Build automated dashboards and reporting pipelines to provide leadership with real‑time visibility into compliance health and quality trends.
• Maintain Feedback Loops: Translate automated QA findings into actionable feedback, partnering with Team Leads to update training materials, operational policies, and standard operating procedures (SOPs).
• Ensure Regulatory Compliance: Ensure all quality processes strictly align with global data privacy laws (e.g., GDPR), legal frameworks, and child safety regulatory requirements.

Skills

SQL

Python

AI/ML

Quality Program Management

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree in Computer Science, Data Science, Engineering, Law, Criminology, or related field

Job description

TikTok Singapore is seeking a motivated Quality Program Manager to design, build, and scale a next-generation QA and compliance program for high‑risk trust operations, including CST, ERO, IP, and emergency disclosures. You will architect a scalable global quality framework and lead cross‑functional initiatives with product, engineering, and legal teams.

You will leverage AI, ML, and automation to create automated auditing systems, monitor end-to-end workflows in real time, detect anomalies, and