Quality Assurance & Systems Executive

NOSH CUISINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NOSH CUISINE PTE. LTD. in Singapore seeks a Quality Management lead to develop and oversee the company’s QMS, ensuring adherence to food safety standards and regulatory requirements. You will drive audits, CAPAs, supplier quality, and training programs to uphold product quality and safety.

Responsibilities include leading the QA team, maintaining documentation, and collaborating across departments to foster continuous improvement and regulatory compliance.

Responsibilities

• Develop, implement, maintain, and continuously improve the company's Quality Management System (QMS).
• Ensure compliance with applicable food safety standards, regulatory requirements, and company policies.
• Review and update quality assurance procedures, SOPs, work instructions, and quality documentation.
• Lead quality improvement initiatives across all departments.
• Ensure compliance with food safety regulations and requirements set by relevant authorities.
• Maintain and manage food safety certifications and quality accreditations.
• Lead food safety risk assessments and hazard analysis activities.
• Monitor implementation of food safety controls throughout procurement, production, storage, transportation, and catering operations.
• Ensure compliance with hygiene, sanitation, and pest control programmes.
• Plan, conduct, and manage internal audits across operational departments- ISO9K, ISO22K, Halal, Bizsafe3.
• Coordinate external audits, inspections, and certification renewals.
• Ensure timely closure of audit findings and implementation of corrective actions.
• Maintain records and documentation required for audits and regulatory inspections.
• Establish quality control procedures for incoming materials, food production processes, finished products, and catering services.
• Conduct regular inspections and verification activities to ensure compliance with quality standards.
• Monitor food quality, product consistency, presentation standards, and customer requirements.
• Investigate quality-related incidents and implement preventive measures.
• Manage customer complaints relating to food quality, food safety, and service standards.
• Conduct root cause analysis and implement corrective and preventive actions (CAPA).
• Track complaint trends and recommend process improvements.
• Liaise with customers and regulatory authorities when required.
• Evaluate and approve suppliers based on food safety and quality requirements.
• Conduct supplier audits and performance reviews.
• Ensure suppliers comply with company quality standards and regulatory requirements.
• Monitor supplier performance and implement corrective actions when necessary.
• Develop and conduct food safety, hygiene, and quality assurance training programmes.
• Promote quality awareness and food safety culture throughout the organization.
• Provide guidance and coaching to operational teams on compliance requirements.
• Assess training effectiveness and competency levels.
• Maintain accurate quality assurance records and compliance documentation.
• Prepare management reports on quality performance, audit outcomes, customer complaints, and food safety metrics.
• Present quality performance data and improvement recommendations to management.
• Support management reviews and strategic planning initiatives.
• Lead and supervise the Quality Assurance team.
• Establish departmental goals, KPIs, and development plans.
• Foster cross-functional collaboration with Operations, Production, Procurement, Logistics, and Sales departments.
• Drive a culture of continuous improvement and operational excellence.

Job description

Quality Management Systems

• Develop, implement, maintain, and continuously improve the company's Quality Management System (QMS).

• Ensure compliance with applicable food safety standards, regulatory requirements, and company policies.

• Review and update quality assurance procedures, SOPs, work instructions, and quality documentation.

• Lead quality improvement initiatives across all departments.

Food Safety & Regulatory Compliance

• Ensure compliance with food safety regulations and requirements set by relevant authorities.

• Maintain and manage food safety certifications and quality accreditations.

• Lead food safety risk assessments and hazard analysis activities.

• Monitor implementation of food safety controls throughout procurement, production, storage, transportation, and catering operations.

• Ensure compliance with hygiene, sanitation, and pest control programmes.

Audits & Certifications

• Plan, conduct, and manage internal audits across operational departments- ISO9K, ISO22K, Halal, Bizsafe3.

• Coordinate external audits, inspections, and certification renewals.

• Ensure timely closure of audit findings and implementation of corrective actions.

• Maintain records and documentation required for audits and regulatory inspections.

Quality Control & Monitoring

• Establish quality control procedures for incoming materials, food production processes, finished products, and catering services.

• Conduct regular inspections and verification activities to ensure compliance with quality standards.

• Monitor food quality, product consistency, presentation standards, and customer requirements.

• Investigate quality-related incidents and implement preventive measures.

Customer Complaints & Corrective Actions

• Manage customer complaints relating to food quality, food safety, and service standards.

• Conduct root cause analysis and implement corrective and preventive actions (CAPA).

• Track complaint trends and recommend process improvements.

• Liaise with customers and regulatory authorities when required.

Supplier Quality Management

• Evaluate and approve suppliers based on food safety and quality requirements.

• Conduct supplier audits and performance reviews.

• Ensure suppliers comply with company quality standards and regulatory requirements.

• Monitor supplier performance and implement corrective actions when necessary.

Training & Staff Development

• Develop and conduct food safety, hygiene, and quality assurance training programmes.

• Promote quality awareness and food safety culture throughout the organization.

• Provide guidance and coaching to operational teams on compliance requirements.

• Assess training effectiveness and competency levels.

Documentation & Reporting

• Maintain accurate quality assurance records and compliance documentation.

• Prepare management reports on quality performance, audit outcomes, customer complaints, and food safety metrics.

• Present quality performance data and improvement recommendations to management.

• Support management reviews and strategic planning initiatives.

Leadership & Management

• Lead and supervise the Quality Assurance team.

• Establish departmental goals, KPIs, and development plans.

• Foster cross-functional collaboration with Operations, Production, Procurement, Logistics, and Sales departments.

• Drive a culture of continuous improvement and operational excellence.