Higher Executive - Quality Assurance (QA-007)

ST Logistics; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

ST Logistics is seeking a Higher Executive - Quality Assurance to coordinate daily quality control activities, align with production schedules and ensure compliance with ISO 9001 standards. The role involves supporting quality plans for customers and driving continuous improvement across documentation, audits and training.

Responsibilities include managing customer engagements, cross‑functional coordination, and maintaining robust document control while ensuring KPIs are met and quality

Qualifications

• Knowledge of ISO 9001:2015 and QA principles.
• Proficient in MS Office and Microsoft Power Platform.

Responsibilities

• Manage customer relationships and document engagements.
• Coordinate cross-departmental teams to deliver outcomes.
• Identify non-conformances and drive corrective actions.
• Conduct internal and external quality audits.
• Maintain document control measures and SOP adherence.

Skills

ISO 9001

Quality assurance

Education

Materials Engineering

Tools

MS Office

Power Platform

Job description

Higher Executive - Quality Assurance (QA-007)

Job Function

Quality Assurance

Job Summary

The Higher Executive - Quality Assurance coordinates and perform day to day quality control activities adhere to production schedule and inspects incoming, in-process and outgoing products/shipments for adherence to quality requirements. He/She is able to support and customized Quality Plans for customers and recommends solutions to address quality queries, customer complaints and audit requirements. He should have the knowledge in regulatory affairs and compliance standards to align the organisation's QMS with international and national regulatory standards for compliance.

In addition, he should propose continuous improvement and enhance department operations. he is able to perform tasks on designing documentation guidelines and templates, as well as delivers quality-related training.

The Higher Executive - Quality Assurance has an eye for details and able to carry out his tasks and managed priorities and address multi-faceted issues effectively. He should good communication skills which enables him to interact with groups of internal and external stakeholders.

Job Responsibilities/Key Tasks(External)

Manage customer relationships

• Handle records and documentation of customer engagements
• Recommend customer requests that deviate from signed contractual agreement at the guidance of the manager
• Support and handle customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
• Propose and review product services/technical nuances related to product and services and/or product and service offerings.

Manage people, finance and organisational development

• Coordinate with cross-departmental teams and external stakeholders to deliver work outcomes.
• Coordinate department's retention efforts
• Support in on-the-job training and performance improvement opportunities

Facilitate achievement of quality expectations and standards

• Identify Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs.
• Conduct internal and external quality audit programmes.
• Support complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting.

Perform quality control activities

• Execute and coordinate day to day quality control activities adhere to production schedule.
• Perform and monitor inspection of incoming, in-process and outgoing products/shipments for adherence to quality requirements.
• Identify investigation root cause and recommend corrective and preventive measures.
• Support facility maintenance for critical equipment
• Support maintenance programme
• Identify engineering projects.
• Propose the implementation of maintenance and engineering risk assessments, processes and work instructions

Manage document control measures

• Maintain electronic and hardcopy documentation to ensure adherence to Standard Operating Procedures (SOPs) and requirements.
• Support documentation management system
• Manage information in the document management system, ensuring its accuracy and accessibility by appropriate stakeholders.
• Manage the update and distribution of documents.
• Support information needed for audits of the documentation management system.
• Record results of document control audits

Manage Quality related training

• Support training on QMS, regulatory and other requirements
• Support training programmes and materials for QMS, regulatory and other requirements
• Perform and monitor training outcomes to identify gaps and design new and revised training programmes accordingly.

Job Requirements

Knowledge in ISO 9001: 2015 / quality assurance principles and practices

Proficient in MS Office Applications / Microsoft Power Platform Applications

Professional Qualifications & Relevant Experience

• 1-3 year of relevant experience

Diploma/Degree in Materials Engieering or related field