Quality Assurance Specialist

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

PEOPLE PROFILERS PTE. LTD. is seeking a Logistics QA professional to develop and implement QA procedures for warehouse, transport, and last-mile activities in East Singapore.

You will lead audits, investigate issues and drive corrective actions in collaboration with warehouse, operations and customer service teams. The role requires a Diploma in Logistics or Warehouse Management and 3 years in a 3PL environment, with hands-on experience in warehouse systems and order processing.

Qualifications

• Diploma in Logistics or Warehouse Management is required.
• At least 3 years in a 3PL environment.
• Hands-on knowledge of warehouse management systems, warehouse operations and order processing.
• Strong leadership, teamwork, meticulousness and dedication.
• Excellent interpersonal and communication skills under pressure.

Responsibilities

• Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
• Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality concerns.
• Maintain accurate records of inspections, audits, incidents, and improvements.
• Monitor compliance with SOPs, customer requirements, and regulations.
• Drive continuous improvement to reduce errors, improve packaging standards, and optimize logistics flows.
• Support onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics and provide insights for performance improvement.

Skills

Leadership

Teamwork

Attention to detail

Communication skills

Education

Diploma in Logistics or Warehouse Management

Tools

Warehouse Management System

Job description

Industry: Logistics

Conducive Working Environment

Location: East

Responsibilities:

• Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
• Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
• Maintain accurate records of inspections, audits, incidents, and improvement actions.
• Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
• Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
• Support the onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement

Requirements:

• Relevant Diploma in Logistics or Warehouse Management
• 3 years in a 3PL environment
• Hands-on experience and knowledge in warehouse management system, warehouse operations and order processing.
• Possess leadership quality, team player, meticulous, dedicated
• Good interpersonal and communication skills; Able to perform effectively in a high-pressure environment

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified