Quality Assurance Manager: Site Audits, CAPA & Compliance

C&W SERVICES (S) PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cushman & Wakefield Singapore is seeking a Quality Assurance Manager to lead the quality management system across Facility Management operations, ensuring compliance with contract requirements, regulatory standards, and SLAs. You will conduct site inspections, audit IFC and FM works, track CAPA, monitor contractor performance against KPIs, and support contract variance analysis.

The role covers documentation, training, and can cover Contract Manager duties when needed.

Qualifications

• Relevant qualification in Quantity Surveying, Building, Construction Management, or related discipline.
• Strong experience in cost control, contract administration, and financial management of projects.
• Proven capability in tender preparation, evaluation, and procurement processes.
• Experience managing contractor claims, progress payments, and final accounts.
• Familiar with contract documentation, variation management, and statutory compliance.
• Strong attention to detail and ability to review financial/contractual documents.

Responsibilities

• Develop and maintain the Quality Management System for G&I Group 2 in compliance with ISO 9001 and relevant regulations.
• Conduct regular site inspections and audits on IFC and FM works to ensure compliance with contract specifications and quality standards.
• Prepare audit reports, track non-conformances, and monitor CAPA (Corrective and Preventive Actions).
• Monitor contractor performance against KPIs and SLAs, ensuring timely resolution of quality issues.
• Support the Contract Manager in handling contract disagreements, variations, and disputes.
• Ensure all works comply with contract requirements and assist in CVR and contract variance analysis.
• Maintain quality documentation and prepare quality audit reports for management and Client review.
• Drive continuous improvement initiatives and support training for contractors and FM teams in contract management.
• Cover Contract Manager duties when required.

Skills

Cost control

Contract administration

Financial management

Tendering

Procurement

Claims management

Variations

Documentation review

Stakeholder management

Education

Quantity Surveying

Building

Construction Management

Job description

Cushman & Wakefield Singapore is seeking a Quality Assurance Manager to lead the quality management system across Facility Management operations, ensuring compliance with contract requirements, regulatory standards, and SLAs. You will conduct site inspections, audit IFC and FM works, track CAPA, monitor contractor performance against KPIs, and support contract variance analysis.

The role covers documentation, training, and can cover Contract Manager duties when needed.