Quality Assurance Manager

cw; Singapore; On-site; SGD 110,000 - 180,000; Full time

Job summary

Cushman & Wakefield in Singapore is seeking a Quality Assurance Manager to lead the quality management across Facility Management operations, ensuring ISO 9001 compliance and alignment with contract requirements and SLAs.

You will conduct audits, manage CAPA, monitor contractor performance, support contract management, and drive continuous improvement while preparing quality documentation for management and clients.

Qualifications

• An understanding of ISO 9001 and quality management principles.
• Experience managing quality across facility management or construction projects.
• Ability to interpret contract documents and manage compliance.

Responsibilities

• Develop and maintain the Quality Management System for G&I Group 2 in compliance with ISO 9001 and relevant regulations.
• Conduct regular site inspections and audits on IFC and FM works to ensure compliance with contract specifications and quality standards.
• Prepare audit reports, track non-conformances, and monitor corrective and preventive actions (CAPA).
• Monitor contractor performance against KPIs and SLAs, ensuring timely resolution of quality issues.
• Support the Contract Manager in handling contract disagreements, variations, and disputes.
• Ensure all works comply with contract requirements and assist in CVR and contract variance analysis.
• Maintain quality documentation and prepare quality audit reports for management and Client review.
• Drive continuous improvement initiatives and support training for contractors and FM teams in contract.
• Cover Contract Manager duties when required.

Skills

Cost control

Contract administration

Financial management

Tender preparation

Procurement processes

Claims management

Variance analysis

Contract documentation

Stakeholder management

Education

Quantity Surveying / Construction Management degree

Job description

Job Title

Quality Assurance Manager

Job Description Summary

The Quality Assurance Manager is responsible for implementing and maintaining quality management systems across Facility Management operations to ensure compliance with contract requirements, regulatory standards, and SLAs for sites assigned The role ensures consistent service delivery, contractor performance monitoring, and continuous improvement.

Job Description

About the Role

• Develop and maintain the Quality Management System for G&I Group 2 in compliance with ISO 9001and relevant regulations.
• Conduct regular site inspections and audits on IFC and FM works to ensure compliance with contract specifications and quality standards.
• Prepare audit reports, track non-conformances, and monitor corrective and preventive actions (CAPA).
• Monitor contractor performance against KPIs and SLAs, ensuring timely resolution of quality issues.
• Support the Contract Manager in handling contract disagreements, variations, and disputes.
• Ensure all works comply with contract requirements and assist in CVR and contract variance analysis.
• Maintain quality documentation and prepare quality audit reports for management and Client review.
• Drive continuous improvement initiatives and support training for contractors and FM teams in contract
• Cover Contract Manager duties when required.

About You

• Relevant qualification in Quantity Surveying, Building, Construction Management, or a related discipline
• Strong experience in cost control, contract administration, and financial management of projects
• Proven capability in tender preparation, evaluation, and procurement processes
• Experience in managing contractors' claims, progress payments, and final accounts
• Familiar with contract documentation, variation management, and statutory compliance
• Strong attention to detail with the ability to review and certify financial and contractual documents accurately
• Good stakeholder management skills, with the ability to work closely with clients, contractors, and internal teams

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"