QA Manager: ISO 9001, Audits & Continuous Improvement

cw; Singapore; On-site; SGD 110,000 - 180,000; Full time

Job summary

Cushman & Wakefield in Singapore is seeking a Quality Assurance Manager to lead the quality management across Facility Management operations, ensuring ISO 9001 compliance and alignment with contract requirements and SLAs.

You will conduct audits, manage CAPA, monitor contractor performance, support contract management, and drive continuous improvement while preparing quality documentation for management and clients.

Qualifications

• An understanding of ISO 9001 and quality management principles.
• Experience managing quality across facility management or construction projects.
• Ability to interpret contract documents and manage compliance.

Responsibilities

• Develop and maintain the Quality Management System for G&I Group 2 in compliance with ISO 9001 and relevant regulations.
• Conduct regular site inspections and audits on IFC and FM works to ensure compliance with contract specifications and quality standards.
• Prepare audit reports, track non-conformances, and monitor corrective and preventive actions (CAPA).
• Monitor contractor performance against KPIs and SLAs, ensuring timely resolution of quality issues.
• Support the Contract Manager in handling contract disagreements, variations, and disputes.
• Ensure all works comply with contract requirements and assist in CVR and contract variance analysis.
• Maintain quality documentation and prepare quality audit reports for management and Client review.
• Drive continuous improvement initiatives and support training for contractors and FM teams in contract.
• Cover Contract Manager duties when required.

Skills

Cost control

Contract administration

Financial management

Tender preparation

Procurement processes

Claims management

Variance analysis

Contract documentation

Stakeholder management

Education

Quantity Surveying / Construction Management degree

Job description

Cushman & Wakefield in Singapore is seeking a Quality Assurance Manager to lead the quality management across Facility Management operations, ensuring ISO 9001 compliance and alignment with contract requirements and SLAs.

You will conduct audits, manage CAPA, monitor contractor performance, support contract management, and drive continuous improvement while preparing quality documentation for management and clients.