Facilities Quality & Compliance Associate

SJ Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Surbana Jurong in Singapore seeks a dedicated FM Quality & Operational Excellence professional to support multiple accounts, focusing on soft services, audits, and contractor performance. You will develop FM schedules, conduct inspections and drive CAPA actions to improve service levels.

You will prepare audit reports, maintain QMS documentation and collaborate with internal teams and service providers to deliver continuous improvement in quality and efficiency across sites.

Qualifications

• Degree in Facilities Management, Engineering or a related discipline.
• Prior experience in FM operations, auditing, quality management or a related field is preferred.
• Good understanding of soft services such as cleaning, landscaping and pest control would be an advantage.
• Strong analytical skills, with the ability to interpret data, identify trends and translate findings into actionable improvements.
• Proficient in Microsoft Office, particularly Excel, PowerPoint and Word.
• Strong communication, coordination and stakeholder management skills.
• Detail-oriented, organised and structured, with the ability to work independently.
• Positive attitude, adaptable and willing to learn in a fast-paced environment.

Responsibilities

• Develop and manage FM schedules for soft services, including cleaning, landscaping and pest control, and conduct routine site inspections.
• Prepare, review and maintain Quality Management System (QMS) documentation as required.
• Plan, execute and compile audit reports and findings for assigned accounts.
• Analyse audit findings and follow up on the implementation of Corrective and Preventive Actions (CAPA).
• Prepare management meeting slides and reports based on audit data, trends and analysis.
• Monitor and review contractors’ performance against agreed service standards and requirements.
• Work closely with internal stakeholders and service providers to drive continuous improvement in service quality and operational standards.

Skills

Analytical skills

Stakeholder management

Communication

Organised & structured

Independent work

Education

Bachelor's degree in Facilities Management or Engineering

Tools

Excel

PowerPoint

Word

QMS documentation

Job description

Surbana Jurong in Singapore seeks a dedicated FM Quality & Operational Excellence professional to support multiple accounts, focusing on soft services, audits, and contractor performance. You will develop FM schedules, conduct inspections and drive CAPA actions to improve service levels.

You will prepare audit reports, maintain QMS documentation and collaborate with internal teams and service providers to deliver continuous improvement in quality and efficiency across sites.