Quality Assurance Manager

SILICON BOX; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

SILICON BOX in Singapore seeks a QA Manager to lead the Quality Assurance function, overseeing QMS, CQE, FA, and REL. The role will establish and continuously improve quality systems while driving a strong quality culture across the organization.

Ideal candidates have semiconductor QA experience, with a track record in audits, failure analysis, reliability programs, and customer quality management. Strong leadership and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree in engineering; 10+ years QA experience in semiconductor manufacturing, with 5+ years in leadership.
• Certified auditor in ISO 9001:2015 and IATF 16949; familiarity with ISO 14001 preferred.
• Strong analytical mindset to structure processes and drive continuous improvement.

Responsibilities

• Lead QA function, establish QMS, and foster a culture of ownership and continuous improvement.
• Manage QMS processes, external audits with regulators/customers, and closure of findings.
• Oversee Failure Analysis and Reliability programs; lead RCA and corrective actions.
• Coordinate with CQE on customer quality issues, audits, and KPI monitoring.

Skills

QA leadership

cross-functional collaboration

problem solving

analytical thinking

communication skills

Education

Bachelor's Degree in Engineering

Tools

JMP

Minitab

SAP

Tableau

Job description

The QA Manager is responsible for leading the Quality Assurance function, with oversight of Quality Management System (QMS), Customer Quality Engineering (CQE), Failure Analysis (FA), and Reliability (REL). The role will establish, implement, and continuously improve the company’s quality management systems and processes, while driving a strong quality culture across the organization.

Candidates with relevant experience in a semiconductor manufacturing environment, particularly in QMS, customer quality, failure analysis, and reliability, are preferred.

Key Responsibilities:

Quality leadership and Culture

• Build a strong quality culture based on ownership, discipline, and continuous improvement.
• Set quality priorities, objectives, and KPIs aligned with company business goals.
• Train, coach, develop and cultivate technical competencies to ensure capability of designated employees to maintain and comply with quality standards.

Quality Management System (QMS)

• Management Representative for Quality Management System.
• Lead external audits with regulators and customers and follow-up on closure of compliance issues.
• Integrate quality policies to structure quality management system
• Plan and conduct risk assessments & quality control reviews to ensure compliance with all statutory regulatory requirements internal compliance requirements.
• Management of APQP, PPAP, FMEA & Control Plan
• Establish test instrument calibration procedures and maintenance

Failure Analysis (FA) and Reliability (Rel)

• Lead and oversee the FA lab to investigate customer returns, yield issues, and in-process failures.
• Drive root cause analysis (RCA) using techniques; SEM/EDX, X-ray, Curve Trace and Cross-section.
• Collaborate with cross-functional teams to implement corrective actions.
• Improve FA methodologies and implement new failure analysis techniques to enhance efficiency.
• Develop and manage reliability test plans (HTOL, HAST, TC, uHAST, etc.) per JEDEC/industry standards.
• Lead qualification programs for new package types, materials, and process changes.
• Identify recurring failure mechanisms and institutionalize lessons learned.
• Ensure compliance with customer and industry reliability requirements.

Customer Quality Engineering (CQE)

• Act as the key customer interface for quality-related issues, customer complaints, RMAs, and audits.
• Lead 8D problem-solving and provide timely responses to customer concerns.
• Conduct risk assessments (FMEA, DOE) for customer-reported issues and process changes.
• Ensure proper documentation and reporting for quality metrics (yield, DPPM, escape rates, etc.).
• Support customer and third-party audits (IATF 16949, ISO 9001, VDA 6.3, etc.).
• Lead communication with customers in quality, customer Spec gap analysis, Spec Implementation, etc. points of view.

Requirements:

• Bachelor's Degree in any Engineering discipline.
• Minimum 10 years of QA experience in semiconductor manufacturing, with at least 5 years in a managerial or team lead role.
• Certified auditor in ISO 9001:2015 & IATF 16949 VDA 6.3 Process Audit is preferred, and well-versed with ISO 14001 management systems.
• Possesses analytical ability to structure processes and procedures in fast-pace manufacturing environment, as well as resourcefulness to propose solutions
• Hands-on experience with MSA, GR&R, FMEA, Control Plans, SPC, 8D, and quality software tools (e.g., JMP, Minitab, SAP, Tableau).
• Demonstrated leadership, problem-solving skills, and ability to drive quality culture across functions.
• Excellent communication skills with a commitment to delivering high levels of product quality and customer satisfaction.