QA Engineer

ETLA Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Frencken Mechatronics in Singapore is seeking quality-focused professionals to act as the primary contact for customer quality concerns, lead CAPA initiatives, and support audits and compliance. You will collaborate with design, production, and supply chain teams to drive root-cause analysis and improve delivery quality.

The company offers a dynamic, high-tech environment with opportunities for professional growth, global exposure, and a strong commitment to employee development across its

Job description

Who are we?

Frencken Mechatronics is involved in the development and assembly of industrial systems or the semiconductor industry, the healthcare market, and a wide range of analytical applications. The high-quality precision mechanical parts, machine assemblies, and vacuum systems are assembled in both clean room and non-clean room environments. As a service provider, Frencken Mechatronics also produces high-quality precision components and modules for leading clients in the high-tech industry. We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. Our people make all the difference in our success.

Key Responsibilities

• Customer Interface for Quality Issues Act as the main point of contact for all quality-related concerns from customers. Communicate clearly and effectively with customers regarding product quality, complaints, or issues.
• Customer Complaint Management Investigate customer complaints and identify root causes using tools like 5 Whys, Fishbone diagrams, or 8D reports. Lead and coordinate problem-solving teams to resolve issues. Ensure timely and effective implementation of corrective and preventive actions (CAPA).
• Quality Reporting and Documentation Prepare and submit quality documentation (e.g., control plans, FMEAs) as required by the customer. Maintain and report on key performance indicators (KPIs) like customer returns (RMA), PPM (parts per million), and delivery quality.
• Audits and Compliance Support or lead customer audits (onsite or remote). Ensure compliance with customer-specific requirements (e.g., customer procedure, drawings, specification) industry standards (e.g., ISO 9001) and regulatory guidelines.
• Product and Process Validation Participate in product launches, process validations, and initial sample inspections. Ensure products meet quality standards before delivery to the customer.
• Cross-Functional Coordination Work with internal teams such as design, production, supply chain, and quality assurance to resolve issues and improve product quality. Drive continuous improvement projects based on customer feedback.
• Customer Scorecard Monitoring Monitor and analyze customer satisfaction metrics and scorecards. Take proactive actions to improve ratings (e.g., delivery performance, defect rates).

What do we offer?

Frencken is characterized by an informal and collegial atmosphere where every individual is important. We ensure that you feel at home with us quickly. You will work in a fascinating, challenging high-tech company, within a team of colleagues who are just as passionate as you are. We reward that passion with a good salary, excellent employment conditions and plenty of opportunities for further development.

We are a global integrated technology solutions company that is fully committed to providing complete and integrated one-stop solutions in partnership with our valued customers. The Frencken Group serves customers in Europe, Asia, and the US through a global network of operating subsidiaries. The Group offers a comprehensive range of product solutions that span the entire value chain - from initial product design, development and prototyping, to engineering, final test, and series manufacturing. The comprehensive range of product solutions is enabled by leveraging the capabilities of our strategically located facilities in the Netherlands, Singapore, Malaysia, and China.

We look forward to meeting with you and explore your career path with Frencken.