QA Engineer

Frencken; Singapore; On-site; SGD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Frencken Mechatronics is seeking a Quality Interface professional to manage customer quality concerns, investigate complaints, and drive CAPA across design, production and supply chain teams. You will lead cross-functional problem-solving, maintain quality documentation, and support customer audits to ensure delivery quality.

The role emphasizes strong communication, root-cause analysis, and collaboration to continually improve product reliability and customer satisfaction in a high-tech

Qualifications

• Experience serving as the main contact for customer quality concerns.
• Ability to communicate product quality issues clearly to customers and internal teams.
• Proven ability to coordinate cross-functional teams to resolve quality problems.

Responsibilities

• Act as the main point of contact for all quality-related concerns from customers.
• Investigate customer complaints and identify root causes using tools like 5 Whys, Fishbone diagrams, or 8D reports.
• Lead and coordinate problem-solving teams to resolve issues.
• Ensure timely and effective implementation of corrective and preventive actions (CAPA).
• Prepare and submit quality documentation (e.g., control plans, FMEAs) as required by the customer.
• Maintain and report on KPIs like customer returns (RMA), PPM, and delivery quality.
• Support or lead customer audits (onsite or remote).
• Work with internal teams such as design, production, supply chain, and QA to resolve issues and improve product quality.
• Monitor and analyze customer satisfaction metrics and scorecards.

Skills

Customer liaison

Root cause analysis

Communication

Cross-functional collaboration

Tools

5 Whys

Fishbone diagram

8D reports

Job description

Who are we?

Frencken Mechatronics is involved in the development and assembly of industrial systems or the semiconductor industry, the healthcare market, and a wide range of analytical applications. The high-quality precision mechanical parts, machine assemblies, and vacuum systems are assembled in both clean room and non-clean room environments. As a service provider, Frencken Mechatronics also produces high-quality precision components and modules for leading clients in the high-tech industry.

Who are we?

Frencken Mechatronics is involved in the development and assembly of industrial systems or the semiconductor industry, the healthcare market, and a wide range of analytical applications. The high-quality precision mechanical parts, machine assemblies, and vacuum systems are assembled in both clean room and non-clean room environments. As a service provider, Frencken Mechatronics also produces high-quality precision components and modules for leading clients in the high-tech industry.

Our people make all the difference in our success.

Key Responsibilities

Customer Interface for Quality Issues

• Act as the main point of contact for all quality-related concerns from customers.


• Communicate clearly and effectively with customers regarding product quality, complaints, or issues.

Customer Complaint Management

• Investigate customer complaints and identify root causes using tools like 5 Whys, Fishbone diagrams, or 8D reports.


• Lead and coordinate problem-solving teams to resolve issues.


• Ensure timely and effective implementation of corrective and preventive actions (CAPA).

Quality Reporting and Documentation

• Prepare and submit quality documentation (e.g., control plans, FMEAs) as required by the customer.


• Maintain and report on key performance indicators (KPIs) like customer returns (RMA), PPM (parts per million), and delivery quality.

Audits and Compliance

• Support or lead customer audits (onsite or remote).


• Ensure compliance with customer-specific requirements (e.g., customer procedure, drawings, specification) industry standards (e.g., ISO 9001) and regulatory guidelines.

Product and Process Validation

• Participate in product launches, process validations, and initial sample inspections.


• Ensure products meet quality standards before delivery to the customer.

Cross-Functional Coordination

• Work with internal teams such as design, production, supply chain, and quality assurance to resolve issues and improve product quality.


• Drive continuous improvement projects based on customer feedback.

Customer Scorecard Monitoring

• Monitor and analyze customer satisfaction metrics and scorecards.


• Take proactive actions to improve ratings (e.g., delivery performance, defect rates).

What do we offer?

Frencken is characterized by an informal and collegial atmosphere where every individual is important. We ensure that you feel at home with us quickly. You will work in a fascinating, challenging high-tech company, within a team of colleagues who are just as passionate as you are.

We reward that passion with a good salary, excellent employment conditions and plenty of opportunities for further development.