PWI Advance Technical Specialist

HP; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HP in Singapore seeks an experienced PWI Advance Technical Specialist to oversee critical technology areas and customer groups, delivering strategic account support and developing advanced technical solutions. The role mentors junior staff, partners with customers and internal teams, and ensures high-value service delivery across complex projects.

Requirements include a four-year or graduate degree in a related field and 7–10 years of relevant experience, preferably with HP products in customer

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline.

Responsibilities

• Oversees multiple critical technology areas and customer groups to devise customer-oriented solutions.
• Delivers strategic account support with advanced technical proficiency and industry awareness.
• Evaluates support plans and aligns them with HP's service solutions.
• Cultivates relationships with strategic accounts to drive growth.
• Acts as trusted advisor in service delivery to customers and the organization.
• Designs and executes support solutions and leads planning and management.
• Develops Value Based Delivery (VBD) account plans for specific accounts.
• Provides mentoring to lower-level employees.

Skills

Account management

Technical leadership

Education

Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline

Job description

PWI Advance Technical Specialist

Description -

Job Summary

- This role is responsible for overseeing critical technology areas and customer groups, providing strategic account support, and maintaining advanced technical proficiency and industry awareness. The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery. The role contributes to complex projects, establishes policies, and mentors lower-level employees while building productive internal and external relationships.

Responsibilities

• Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
• Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluates support plans based on business indicators and align them with the organization's service solutions.
• Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth.
• Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
• Designs and executes support solutions, leading the team's efforts towards comprehensive solution planning, execution, and management.
• Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
• Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore.

Schedule - Full time

Shift - No shift premium (Singapore)

Travel -

Relocation -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "