Propositions Strategy Intern - Customer Experience

Singlife; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

Singlife's Products, Propositions & Transformation team invites you to an internship focused on developing customer-centric propositions within insurance and financial services. You will support strategic Protection and Technology initiatives, with exposure to journey design, benchmarking, and governance.

You will collaborate across Product, Distribution, Marketing, Finance and Technology, manage stakeholder engagements, and contribute to data-driven recommendations.

Qualifications

• Proficient in MS Office (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Analytical with strong problem-solving abilities.
• Prior experience in insurance or banking preferred.
• Degree in Business/ Finance/ Accountancy/ Economics/ Actuarial/ Mathematics preferred.

Responsibilities

• Conduct competitor analysis and market benchmarking across customer rewards, privileges, loyalty and membership programmes within insurance and adjacent industries.
• Analyse customer, market and business data to derive actionable insights and recommendations for proposition development and customer experience improvements.
• Assist in customer journey mapping and service design activities by identifying pain points, opportunities and enhancements across key customer touchpoints.
• Support the planning and execution of strategic customer events, workshops and stakeholder engagement sessions.
• Support project tracking and governance activities for technology-related initiatives, including budget monitoring, reporting and stakeholder updates.
• Coordinate with cross-functional teams including Product, Technology, Marketing, Distribution, Operations and external partners to support ongoing initiatives.

Skills

Communication and interpersonal skills

Analytical thinking

Quick learner

Education

Degree in Business/ Finance/ Accountancy/ Economics/ Actuarial/ Mathematics

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Singlife's Products, Propositions & Transformation team invites you to an internship focused on developing customer-centric propositions within insurance and financial services. You will support strategic Protection and Technology initiatives, with exposure to journey design, benchmarking, and governance.

You will collaborate across Product, Distribution, Marketing, Finance and Technology, manage stakeholder engagements, and contribute to data-driven recommendations.