Intern, Proposition Enablement

Singlife; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

Singlife's Products, Propositions & Transformation team invites you to an internship focused on developing customer-centric propositions within insurance and financial services. You will support strategic Protection and Technology initiatives, with exposure to journey design, benchmarking, and governance.

You will collaborate across Product, Distribution, Marketing, Finance and Technology, manage stakeholder engagements, and contribute to data-driven recommendations.

Qualifications

• Proficient in MS Office (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Analytical with strong problem-solving abilities.
• Prior experience in insurance or banking preferred.
• Degree in Business/ Finance/ Accountancy/ Economics/ Actuarial/ Mathematics preferred.

Responsibilities

• Conduct competitor analysis and market benchmarking across customer rewards, privileges, loyalty and membership programmes within insurance and adjacent industries.
• Analyse customer, market and business data to derive actionable insights and recommendations for proposition development and customer experience improvements.
• Assist in customer journey mapping and service design activities by identifying pain points, opportunities and enhancements across key customer touchpoints.
• Support the planning and execution of strategic customer events, workshops and stakeholder engagement sessions.
• Support project tracking and governance activities for technology-related initiatives, including budget monitoring, reporting and stakeholder updates.
• Coordinate with cross-functional teams including Product, Technology, Marketing, Distribution, Operations and external partners to support ongoing initiatives.

Skills

Communication and interpersonal skills

Analytical thinking

Quick learner

Education

Degree in Business/ Finance/ Accountancy/ Economics/ Actuarial/ Mathematics

Tools

MS Office (Word, Excel, PowerPoint)

Job description

The Products, Propositions & Transformation team focuses on fulfilling our brand promise of "a better way to financial freedom", while delivering strong manufacturing profits.We collaborate with the rest of the company to launch innovative products and delightful propositions for our customers.

The Propositions team is responsible for developing customer-centric propositions that strengthen Singlife's competitive position, drive customer engagement and support strategic business priorities across protection, wealth and customer experience. We work closely with Product, Distribution, Marketing, Finance, Technology, Operations and external partners to design differentiated customer experiences and propositions that create value for customers throughout their financial journey.

Focus of the Internship:

You will support the Propositions team in driving strategic Protection and Technology initiatives. This role offers exposure to proposition development, customer journey design, competitor benchmarking, stakeholder management and project governance within a leading financial services organization.

Key Responsibilities:

• Conduct competitor analysis and market benchmarking across customer rewards, privileges, loyalty and membership programmes within insurance and selected adjacent industries.
• Analyse customer, market and business data to derive actionable insights and recommendations for proposition development and customer experience improvements.
• Assist in customer journey mapping and service design activities by identifying pain points, opportunities and enhancement areas across key customer touchpoints.
• Support the planning and execution of strategic customer events, workshops and stakeholder engagement sessions.
• Support project tracking and governance activities for technology-related initiatives, including budget monitoring, reporting and stakeholder updates.
• Coordinate with cross-functional teams including Product, Technology, Marketing, Distribution, Operations and external partners to support ongoing initiatives.

Through this internship, you will gain exposure to:

• Proposition strategy and development within the insurance and financial services industry.
• Stakeholder management across a wide range of business functions, including Product, Distribution, Technology, Marketing, Operations and external partners.
• Customer-centric thinking and the principles of customer journey design.
• Market intelligence, competitor benchmarking and translating research into business recommendations.
• Data interpretation and extracting meaningful insights to support decision-making.
• Project governance, budget tracking and execution of technology-enabled initiatives.
• Effective communication and presentation skills in a corporate environment.

Education and Experience Requirements:

• Proficient in MS Office (Word, Excel, PowerPoint)
• Possess communication and inter-personal skills
• Quick and positive learner, and is analytical with strong problem-solving skills
• Prior experience in insurance or banking industry is preferred.
• Degree in Business/ Finance/ Accountancy/ Economics/ Actuarial/ Mathematics is preferred.