Accounts Information & Services Specialist

Central Provident Fund Board; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Training & development

Promotion opportunities

Competitive benefits

Job summary

Central Provident Fund Board is seeking a proactive professional to support the Accounts Information & Services Department. You will drive project initiatives, translate business needs into IT requirements, and ensure successful delivery with robust QA and stakeholder engagement.

The role offers a 1-year full-time contract with a potential for renewal, and a hybrid work model to balance collaboration with flexibility.

Qualifications

• Relevant experience in project management, operations management, or business analysis roles.
• Experience in requirements gathering, user acceptance testing, or process improvement initiatives.
• Familiarity with STATA or Python would be an added advantage.
• Knowledge of AI and automation technologies and their application in operational contexts.
• Communicates effectively, both in writing and speaking, including preparing clear business cases and SOPs.

Responsibilities

• Conduct feasibility assessments and prepare business cases for project initiatives.
• Translate business enhancements into IT requirements and draft test cases for UAT.
• Conduct post-implementation QA and manage stakeholders to meet milestones.
• Analyse operational trends and propose improvements to align with needs.

Skills

Project management

Operations management

Business analysis

Requirements gathering

User acceptance testing

Process improvement

AI & automation

Communication

Self-motivation

Education

Degree in any discipline

Tools

STATA

Python

Job description

What the role is:

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on:

The Accounts Information & Services Department (AIS) plays a pivotal role in maintaining the integrity of CPF members' accounts and personal particulars records, whilst ensuring the provision of accurate data and services to members, internal business units, and external stakeholders. Key areas of oversight include acquiring member data for scheme administration, managing member data governance and accounts reconciliation, and engaging CPF members through statements such as the CPF Yearly Statement of Accounts and Transaction History to support their retirement planning.

In this role, you will:

Implementing Projects and System Enhancements

• Conduct feasibility assessments and prepare business cases to secure approvals for project initiatives.
• Translate business enhancements into requirements for development by IT counterparts.
• Draft test cases and conduct user acceptance testing to ensure objectives are met across various scenarios.
• Conduct post-implementation quality assurance to verify that outcomes are achieved.
• Manage stakeholders and deliver project milestones within implementation timelines.

Overseeing Operations and Conducting Process Reviews

• Analyse and monitor operational trends, proposing enhancements to align with evolving business needs.
• Solicit feedback to identify improvement areas in service policies and standards, with a focus on leveraging AI and automation technologies to reduce manual effort.
• Review existing processes and Standard Operating Procedures (SOPs), implement enhancements, communicate revised SOPs, and train the operations team accordingly.
• Approve applications processed by the operations team and vet correspondences from the public to address their enquiries.

What we are looking for:

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in project management, operations management, or business analysis roles.
• Experience in requirements gathering, user acceptance testing, or process improvement initiatives.
• Familiarity with statistical or programming tools such as STATA or Python would be an added advantage.
• Knowledge of AI and automation technologies and their application in operational or service contexts.
• Communicates effectively, both in writing and speaking, including the ability to prepare clear business cases, SOPs, and stakeholder correspondences.
• Works independently and manages priorities effectively, with the ability to handle multiple assignments and stakeholders concurrently.
• Adaptable and resourceful in handling different tasks and challenges.
• Self-motivated to learn, innovate, and drive continuous improvement.
• Confident in managing diverse viewpoints and navigating uncertainty whilst maintaining project momentum and stakeholder alignment.
• We welcome graduates in any discipline and candidates without working experience to apply.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences. Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

Central Provident Fund (CPF) Board is the cornerstone of Singapore's social security system, committed to serving and empowering over 4 million members in securing their retirement, healthcare, and housing needs. As an employer, we believe in developing our people to do their life’s best work through the 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work – Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that our work we make a difference. Professional Growth – At CPF Board, you will have the opportunity to learn on the job, acquire new skills, and broaden your knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. Our people are our greatest asset, and we champion a culture of respect, diversity, and inclusivity, where every voice is heard and contributions are recognised and celebrated. We are a recipient of the Enabling Mark (Platinum) by SG Enable, we welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore. To learn more about CPF Board, visit our website at www.cpf.gov.sg.