Project Manager (Veeva CRM)

Cognizant; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading global consulting firm in Singapore is hiring a Project Leader with over 10 years of experience in CRM transformation within the pharmaceutical industry. The role requires managing the entire CRM migration process, from stakeholder workshops to vendor selection and project execution, ensuring regulatory compliance. Candidates should possess hands-on experience with Veeva and Salesforce CRM platforms, alongside strong communication skills and project management certifications. This role offers an opportunity to lead cross-functional teams and drive impactful business changes.

Qualifications

• 10+ years of project leadership experience, focusing on CRM transformation in pharma.
• Experience leading full-cycle CRM deployments in complex environments.
• Hands-on knowledge of Veeva and Salesforce CRM platforms.

Responsibilities

• Lead workshops to gather business requirements for a new CRM platform.
• Manage the RFP process and vendor selection for the project.
• Oversee migration project execution, stakeholder management, and compliance.

Skills

Project leadership

Stakeholder management

Change management

Risk management

Exceptional communication

Education

Certified in PMP, PRINCE2, or Agile methodologies

Tools

Veeva CRM

Salesforce CRM

Job description

Key Responsibilities

Pre-RFP phase:

• Lead high-level workshops and interviews with key stakeholders (Sales, Marketing, Customer Service) to gather and analyze business requirements.
• Critically, this includes navigating and arbitrating conflicting requirements, balancing competing priorities, and driving the business towards a consensus on the essential needs for the new CRM platform.
• Translate the unified business needs into precise functional and technical specifications to build a robust RFP.

RFP Phase:

• Plan and execute the RFP process in collaboration with Procurement, ensuring compliance with all internal policies.
• Facilitate vendor demos, scoring, and selection, providing clear, data-driven recommendations to leadership.
• Develop the comprehensive business case and financial justification required to secure project funding and executive approval.

Execution Phase:

• Manage the end-to-end migration project, including scoping, planning, execution, monitoring, and stabilization, using project management framework.
• Proactively manage stakeholder expectations, providing transparent and regular progress reports to executive sponsors and steering committees, ensuring alignment is maintained throughout the project lifecycle.
• Ensure unwavering compliance with all pharmaceutical regulations, including GxP, PDPA, and data integrity/audit trail requirements.
• Lead a cross-functional team of internal experts and external vendors to deliver project outcomes on time and within budget.

Job Requirements

• 10+ years of project leadership experience, with a specific focus on enterprise-wide CRM transformation and migration projects within the pharmaceutical or life sciences industry.
• Must have led at least two full-cycle CRM deployments or migrations in a complex, multi-market pharmaceutical organization.
• Demonstrated, hands‑on experience with Veeva and/or Salesforce CRM platforms is essential. The candidate must understand the architectural, functional, and compliance nuances of these systems in a pharma context.
• Expert‑level knowledge of pharmaceutical regulatory environments, including GxP, PDPA, and data integrity requirements, is preferred.
• Certified in PMP, PRINCE2, or Agile methodologies.

Core Competencies

• Mastery in planning and executing strategies for enterprise-wide change management, minimizing disruption during and after the migration.
• Mastery in stakeholder management, with a proven ability to arbitrate disputes, negotiate trade‑offs, and build consensus among senior leaders and functional teams who may have misaligned objectives.
• Strategic thinker with a meticulous, detail‑oriented approach to risk management, compliance, and budget control.
• Proven ability to lead and motivate distributed, cross‑functional teams and manage vendor relationships across different regions
• Exceptional communication and presentation skills, with the ability to tailor messaging for both senior business executives and technical teams.

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