Project Manager / Business Analyst

Urban Redevelopment Authority of Singapore (URA); Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

The Urban Redevelopment Authority of Singapore (URA) is seeking a Systems Analyst in the Information Systems Applications Department. This role will shape the digital infrastructure that powers carpark operations for thousands of users, blending technology, operations and business analysis in a single position.

Responsibilities include leading end-to-end delivery of carpark management systems, overseeing maintenance/migrations, collaborating with users and vendors, and ensuring secure and

Qualifications

• Minimum 2 years in IT systems operations or project management or business analysis.
• Familiarity with IM8 guidelines and IT governance practices.
• Experience with Agile and/or DevOps is a plus.
• Professional certifications such as CITPM, COMIT, PMP, or Certified ScrumMaster are a plus.

Responsibilities

• Lead end-to-end project management of carpark management systems from business case through to go-live.
• Oversee system maintenance, enhancements, and migrations ensuring on-time, quality delivery.
• Collaborate with business users to translate needs into digital solutions and manage vendor relationships.
• Ensure day-to-day system operations run smoothly and address IT incidents and audits.

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

Vendor management

Cross-functional collaboration

Tools

Java with Spring Boot

React

Azure Cloud

Job description

What The Role Is

Join our Information Systems Applications Department as a Systems Analyst, where you will play a central role in shaping the digital infrastructure that keeps our carpark operations running smoothly for thousands of users every day. This is a broad, high-impact role that sits at the intersection of technology, operations, and business — giving you the opportunity to develop deep expertise across project management, systems operations, and business analysis in a single position.

What You Will Be Working On

Systems & Project Delivery

• Leading end-to-end project management of carpark management systems, from developing business cases through to execution and go-live
• Overseeing system maintenance, enhancements, and migration initiatives, ensuring solutions are delivered on time and to quality standards
• Evaluating application development costs and reviewing IT solutions before presenting recommendations to management

Stakeholder & Vendor Management

• Partnering with business users to understand operational needs and translating them into clear, actionable digital solutions
• Managing vendor relationships and holding delivery partners accountable for quality outcomes
• Collaborating with UX Designers and Infrastructure Engineers to ensure solutions are both secure and intuitive

Operations & Governance

• Ensuring day-to-day system operations run smoothly for all users, including diagnosing and resolving technical and operational issues
• Reviewing application security vulnerability reports and IT audits in accordance with IM8 guidelines
• Preparing and presenting IT incident reports, audit responses, and internal monthly reports to management

Process Improvement

• Identifying opportunities to streamline business processes through digital transformation
• Adapting to both fast-paced project environments and steady-state operations as business needs evolve

What We Are Looking For

Knowledge

• Minimum 2 years of experience in IT systems operations, in a project management or business analyst capacity
• Familiarity with IM8 guidelines and IT governance practices
• Working knowledge of one or more of the following technology environments: Java with Spring Boot, React, and Azure Cloud; Java with Spring Core, JBoss EAP, Camel, and ArcGIS; or Java with Spring, Hibernate, and Oracle/WebLogic
• Experience with Agile development methodologies and/or DevOps practices is an advantage
• Professional certifications such as CITPM, COMIT, PMP, or Certified ScrumMaster are a plus

Skills

• Strong analytical and problem-solving skills, with the ability to break down complex technical and business issues clearly
• Excellent written and verbal communication skills, including the ability to prepare and present IT issues and solutions to non-technical stakeholders
• Proven ability to manage vendors and deliver projects in a structured, outcome-focused way
• Comfortable working across both technical and business domains

Attitude

• Self-motivated and able to work independently while also being a collaborative team player
• Adaptable and calm under pressure, able to manage competing priorities across operational and project workstreams
• Proactive in identifying problems and proposing solutions before they escalated
• Curious and growth-oriented — keen to continuously develop your skills across a broad remit