Lead/Senior System Manager

Public Service Division; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Public Service Division is seeking a senior IT professional to join the Supervision Platforms Division within the Information Technology Department in Singapore. You will collaborate with business stakeholders to design and deliver solutions across digital, human, and physical interactions, while aligning with architecture and governance.

The role covers vendor management, project delivery, SRE practices, and ongoing operations to maintain service levels.

Qualifications

• Bachelor or Master degree with extensive experience in project management and business analysis.
• Experience in vendor management, incident and release management, and SRE.
• Strong stakeholder management with senior business and IT stakeholders.
• Hands-on cloud experience and IaC tools; familiarity with OpenShift/Kubernetes, CI/CD, and DevOps.
• Experience with observability platforms such as Elastic, Grafana, or Prometheus is advantageous.
• Strong communication skills and ability to influence stakeholders across teams.
• Familiarity with Jira for tracking and reporting project progress.

Responsibilities

• Build and manage relationships with business stakeholders to understand needs and deliver IT solutions.
• Design and deliver solution experiences across human, digital, and physical interactions.
• Map service requirements to system/technical requirements and align with overall architecture.
• Manage outsourced vendors and in-house contractors; conduct procurement.
• Ensure ICT governance, risk and compliance per policies and standards.
• Plan and manage IT projects within scope, cost and schedule; assure quality of systems.
• Oversee day-to-day IT service operations, changes, and production support.
• Define and track SLOs and implement monitoring and alerting for system health.

Skills

Stakeholder management

Cloud platforms

SRE

Incident management

Release management

Vendor management

Project management

CI/CD pipelines

DevOps practices

Communication skills

Education

Bachelor or Master Degree in relevant field

Tools

Jira

Terraform

OpenShift

Kubernetes

CI/CD tooling

Elastic

Grafana

Prometheus

Job description

[What the role is]

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

[What you will be working on]

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

Manage stakeholder relationships

• Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.

Solution business analysis and design

• In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).

• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Vendor contracting and management

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
• Conduct procurement

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards
• Ensure risk framework is adhered to, and carry out risk management for projects and products

Project delivery and quality

• Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule
• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery

Operations and maintenance, user support

• Manage and direct the day-to-day operations of IT services
• Manage change request, service request and production support issues and ensure service levels are met
• Review post production issues and identify root cause and work with vendors on preventive measures
• Plan, execute and support system implementation, software/hardware upgrades and security patches
• Measure, monitor and continuously improve performances of IT services

Site Reliability Engineering

• Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets
• Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance

[What we are looking for]

• Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation
• Experience in project management, vendor management, incident management, problem management, release management & SRE
• Strong experience in managing business, IT and senior stakeholders
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies
• Hands‑on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure‑as‑code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices
• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports
• Familiarity with Government Instruction Manual 8 will be an added advantage
• Good analytical skills, and able to mulit-task and deliver results in a timely manner
• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure
• Excellent technical troubleshooting skills
• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.