Project Manager

LTM; Singapore; On-site; SGD 90,000 - 130,000; Part time

Job summary

LTM in Singapore is seeking an experienced O+O Project Manager / Business Analyst to join the Travel Retail APAC IT team. This role will bridge business and technology, driving digital transformation across APAC while managing key enterprise applications.

Note: This is a 6‑month contract. The ideal candidate has Retail, Digital Transformation, CRM and omnichannel experience, with strong stakeholder management and proven delivery across Agile, Waterfall or Hybrid environments.

Qualifications

• 5–7+ years in Retail, Digital Transformation, Business Analysis or IT Project Management roles.
• Strong understanding of CRM, Retail Operations, E‑Commerce, Digital Marketing and Omnichannel ecosystems.
• Experience managing end‑to‑end projects using Agile, Waterfall or Hybrid methodologies.
• Excellent stakeholder management and communication skills.
• Experience gathering business requirements, writing functional specs and creating training materials.
• Ability to lead workshops, drive user adoption and deliver training programs.
• Fluent English; Mandarin proficiency is highly desirable.

Responsibilities

• Partner with Marketing, Sales, Digital, Retail and Media stakeholders to understand requirements and deliver technology solutions.
• Analyze current processes and identify opportunities for simplification, automation and efficiency.
• Lead regional rollout of global digital and retail initiatives across APAC.
• Manage end‑to‑end project delivery from requirements through implementation, training and post‑go‑live support.
• Act as liaison between business stakeholders and IT teams to align objectives with solutions.
• Collaborate with Travel Retail and Group IT to ensure successful project execution.
• Facilitate workshops and change management activities.
• Embed security and Secure‑by‑Design principles into solution design.
• Manage incidents, service requests and enhancements for business‑critical applications.
• Oversee application governance, audits and license reviews.
• Coordinate with regional and global IT teams for stability and continuous improvement.

Skills

Stakeholder management

Communication

Workshop facilitation

Agile/Waterfall/Hybrid

Business analysis

Project coordination

Tools

Salesforce

ServiceNow

Anaplan

Power BI

SharePoint

E‑commerce platforms

Web applications

API integration

Cloud‑based solutions

Cybersecurity

Job description

About the Role

We are seeking an experienced O+O (Online + Offline) Project Manager / Business Analyst to join the Travel Retail APAC IT team based in Singapore. This role will act as a strategic bridge between business and technology, driving digital transformation initiatives across the APAC region while managing key enterprise applications. The ideal candidate will have strong expertise in retail, digital commerce, CRM, and project delivery within a multinational environment.

Note: This is a 6-month contract

Key Responsibilities

Project Management & Business Analysis (60%)

• Partner with Marketing, Sales, Digital, Retail, and Media stakeholders to understand business requirements and deliver innovative technology solutions.
• Analyze existing business processes and identify opportunities for simplification, automation, and operational efficiency.
• Lead regional rollout of global digital and retail technology initiatives across APAC.
• Manage end-to-end project delivery, from requirements gathering and solution design to implementation, user training, and post go-live support.
• Act as the primary liaison between business stakeholders and IT teams to align business objectives with technical solutions.
• Collaborate with global Travel Retail and Group IT teams to ensure successful project execution.
• Facilitate business workshops, stakeholder meetings, and change management activities.
• Ensure security and compliance principles are embedded into solution design (Secure by Design).

Application Management & Support (40%)

• Manage incidents, service requests, and enhancement initiatives for business-critical applications.
• Oversee application governance, audits, and software license reviews.
• Coordinate with regional and global IT teams to ensure application stability and continuous improvement.
• Support key platforms including Salesforce, ServiceNow, Anaplan, E-Commerce solutions, and related digital applications.

Required Qualifications

• 5-7+ years of experience in Retail, Digital Transformation, Business Analysis, or IT Project Management roles.
• Strong understanding of CRM, Retail Operations, E-Commerce, Digital Marketing, and Omnichannel ecosystems.
• Proven experience managing end-to-end projects using Agile, Waterfall, or Hybrid methodologies.
• Excellent stakeholder management and communication skills.
• Experience gathering business requirements, writing functional specifications, and developing training documentation.
• Ability to lead workshops, drive user adoption, and deliver training programs.
• Strong analytical, organizational, and problem-solving skills.
• Fluent English communication skills.
• Mandarin language proficiency is highly desirable.

Technical Skills

• Salesforce
• Anaplan
• ServiceNow
• Power BI
• SharePoint
• E-Commerce Platforms
• Web Applications
• Social Media & Digital Marketing Technologies
• API Integration & Interface Management
• Cloud-Based Solutions
• Batch Processing & System Integration
• Cybersecurity & Secure-by-Design Principles

Nice to Have

• SAP ECC
• SAP BI / SAP HANA
• PIM (Product Information Management)
• DAM (Digital Asset Management)

Ideal Candidate Background

Candidates coming from Retail, Luxury, Consumer Goods, E-Commerce, Digital Transformation, CRM, Omnichannel, or Travel Retail environments will be highly preferred.