Project Manager

Getz Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer engagement is seeking a Customer Engagement Manager in Singapore to oversee F&B merchant services and digital deployment. The successful candidate will possess strong communication and problem-solving skills, ideally with F&B experience. Responsibilities include engaging stakeholders, managing training, and optimizing services. The role offers a competitive salary, performance bonuses, and opportunities for management and travel. Join now to make a significant business impact.

Benefits

Competitive salary

Performance bonus up to 6%

Company phone and transport subsidy

Qualifications

• Strong interpersonal and communication skills at all levels.
• Experience in F&B is advantageous.
• Customer service experience in a B2B environment is a plus.
• Good written and oral presentation skills in English and Mandarin.

Responsibilities

• Identify and engage business and project owners; gather setup information.
• Ensure proper training documents and methodology for outlet and HQ training.
• Conduct regular meetings with product and marketing teams; review improvement goals.
• Work effectively with local and regional teams.

Skills

Strong interpersonal and communication skills

Problem-solving skills

Team player

Results-oriented

Good written and oral presentation skills in English and Mandarin

B2B customer service

Knowledge of IT systems

Job description

Customer Engagement Manager (Project Manager)

Department: Digital Transformation

Office: Singapore

Job Description

You will be a project manager in the Customer Engagement team responsible for assisting F&B merchants to go live with their services in Singapore. This involves a systematic approach to configure sales, marketing and operations requirements, ensuring effective and streamlined digital deployment. You will manage CE teams, maintain support with merchants, and receive training and guidance to excel. Long‑term prospects include a management role and travel opportunities beyond Singapore.

Responsibilities

• Owner Engagement – identify and engage business owners, project owners, and key stakeholders; recommend timelines; gather setup information.
• Training Management – ensure proper training documents and methodology for outlet and HQ training; apply appropriate training methods.
• Services Optimisation – conduct regular meetings with product and marketing teams; set and review monthly improvement goals.
• Teamwork and Communication – work effectively with local and regional teams to achieve the above processes.

Requirements

• Highly motivated with strong interpersonal and communication skills at all levels.
• Reliable team player capable of working independently.
• Results‑oriented, resourceful with strong problem‑solving skills.
• Experience in F&B advantageous.
• Customer service experience in B2B environment and knowledge of IT (software/hardware, POS systems, etc.) advantageous.
• Good written and oral presentation skills in English and Mandarin.

Rewards & Remuneration

• Competitive basic salary commensurate with experience.
• Performance bonus up to 6% on recurring profits.
• Company phone and transport subsidy.

Apply

If you are self‑leading, eager to learn, dare to fail, and willing to take initiatives that transform into business impact, join us now!