Programme Operations Executive (WPD) [Temp - 1 year]

Skills & Workforce Development Agency (SWDA); Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Skills & Workforce Development Agency (SWDA) is seeking an Executive for the Programme and Operations Career Trial team to support programme administration and data validation. You will handle inquiries, assess documents, and document findings to guide actions per established guidelines.

The role requires strong communication, analytical, and organizational skills, with the ability to work independently and with a team in a dynamic environment. CSP accounts and governance checks are encouraged.

Qualifications

• Excellent communication and interpersonal skills with stakeholders.
• Strong analytical skills with attention to detail.
• Strong organizational and planning skills to manage multiple tasks.
• Ability to work with data and systems.
• Proficiency in Microsoft Office and related software.

Responsibilities

• Handle inquiries related to the Career Trial programme via email, phone, and on-site visits.
• Assess information and supporting documents for compliance with CT terms.
• Document findings and recommend actions per guidelines.
• Liaise with vendors on programme-related queries including claims.
• Assist with data cleaning and validation against CPF records where relevant.
• Respond to appeals and feedback from jobseekers or companies.
• Perform other duties as required.

Skills

Excellent communication

Stakeholder management

Analytical skills

Organizational skills

Independent & team work

Tools

Microsoft Office

Job description

What The Role Is

As the Executive under the Programme and Operations (PO) Career Trial team, you will be responsible for providing the following support to the team:

What You Will Be Working On

• Conduct inquiries related to the programme administration for Career Trial (CT) through email correspondences, phone calls and on-site visits to jobseekers and companies.
• Assess the information and submitted supporting documents to identify potential discrepancies or non-compliance with the CT programme terms.
• Document findings and recommend courses of action based on established guidelines and policies.
• Liaise with vendor on programme related queries including claim related matters.
• Assist with data cleaning of reports submitted by programme partners and do data validation against CPF records where relevant.
• Respond to appeals and feedback by jobseekers or companies.
• Other work activities as and when necessary.

What We Are Looking For

• Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
• Strong analytical skills with attention to detail
• Strong organizational and planning skills, with the ability to manage multiple tasks and priorities simultaneously.
• Strong ability to work with data and systems.
• Proficiency in Microsoft Office and other relevant software applications.
• Ability to work independently and as part of a team, with a positive and proactive approach to problem-solving.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.