Singapore-based Healthcare Logistics Program Lead

United Parcel Service, Inc.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

UPS Singapore is seeking an experienced supply chain professional to manage customer account requirements and lead continuous improvement initiatives. The role involves escalation handling, data-driven decision making, and cross-functional coordination with systems, engineering, and operations teams.

The successful candidate will drive KPI reporting, participate in monthly/quarterly business reviews, and manage multiple projects in a fast-paced environment.

Qualifications

• Bachelor’s degree in Supply Chain/Industrial Engineering/Healthcare related discipline.
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry.
• Excellent communication and negotiation skills.
• Able to manage and react quickly to unexpected situations.
• Able to multi-task and deliver results under pressure.

Responsibilities

• Develop and maintain knowledge of customer's business and associated supply chain requirements.
• Act as an escalation point for customer for any issues and drive resolution/corrective action.
• Implement solutions to address and correct identified issues pro-actively.
• Provide root cause analysis, drive continuous improvements and execution of solutions region as well as globally.
• Implementation Project Management for product upgrades and initiatives.
• Data analysis and creation of customer reports.
• Prepare performance data/KPI reporting requirements for monthly and QBR meetings.
• Facilitate and attend customer monthly meetings and QBR’s.
• Conduct regular operations calls with key account stakeholders
• Ensuring operational best practices are in line with customer requirements.
• Provide rate analysis when required
• On-going systems support.
• Train staff and other service partners
• Monitor operational SOP execution / compliance / quality
• Demonstrate ability to manage multiple complex projects - prioritization, planning, scheduling, reporting and influencing
• Ability to make data guided decisions to enable logistics services and optimize material planning
• Work with systems analysts, software engineers & industrial engineers to automate key processes, fix gaps, build reporting capabilities
• Other ad hoc tasks that may be assigned

Skills

Supply chain

Stakeholder mgmt

Data analysis

Communication

Project management

Education

Bachelor's degree in Supply Chain/Industrial Engineering/Healthcare

Job description

UPS Singapore is seeking an experienced supply chain professional to manage customer account requirements and lead continuous improvement initiatives. The role involves escalation handling, data-driven decision making, and cross-functional coordination with systems, engineering, and operations teams.

The successful candidate will drive KPI reporting, participate in monthly/quarterly business reviews, and manage multiple projects in a fast-paced environment.