Production Support Specialist, Equity / FX (Murex / Sophis)

TD Bank; Singapore; On-site; SGD 110,000 - 145,000; Full time

Job summary

TD Securities Singapore is seeking an experienced Application Support professional to provide Level 1 and Level 2 production support for capital markets platforms such as Sophis, Murex, and SwapOne, including equity and FX workflows.

You will partner with Front Office, Middle Office, and Back Office teams in a follow-the-sun model, troubleshoot SQL and database issues across Oracle, MongoDB, SQL Server and PostgreSQL, and manage incidents, changes and releases to maintain trading system

Qualifications

• 5+ years of Capital Markets Production Support experience.
• Hands-on support with Sophis, SwapOne and/or Murex.
• Experience with Equity Derivatives, Cash Equities and FX.

Responsibilities

• Provide Level 1 and Level 2 production support for Capital Markets applications.
• Monitor and troubleshoot trade booking, pricing, and risk processes.
• Manage incidents, problems, changes, and releases per ITIL practices.
• Operate in a follow-the-sun model across global trading operations.

Skills

Capital Markets Production Support

Sophis/SwapOne/Murex

SQL troubleshooting

Java/Unix/Linux scripting

Stakeholder communication

Tools

Oracle

MongoDB

SQL Server

PostgreSQL

Dynatrace

Splunk

ITRS Geneos

Job description

Work Location

Singapore, Singapore

Hours

40

Line of Business

Technology Solutions

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description

About This Role

The TD Securities Singapore Application Support team provides follow-the-sun Level 2 production support services aligned to Capital Markets business functions. This role is responsible for application production support of Sophis-Murex Capital Markets platforms supporting Equity, FX, Risk, and End-of-Day processing operations. The position works closely with Front Office, Middle Office, and Back Office stakeholders to support trading workflows, risk management processes, and production stability across a global support model.

Role and Responsibilities

• Provide Level 1 and Level 2 production support for Capital Markets applications supporting Equity, FX, Risk, and End-of-Day processing.
• Support Sophis/SwapOne, Murex (MX 3.1.36/56), RTNS, and front-to-back trade lifecycle management platforms.
• Monitor and support trade booking, pricing, market data, yield/rate curves, risk reporting, and VaR analysis processes.
• Support Front Office, Middle Office, and Back Office users across global trading operations.
• Perform SQL and database troubleshooting across Oracle, MongoDB, SQL Server, and PostgreSQL environments.
• Troubleshoot Java, JavaScript, Unix/Linux, PowerShell, and scripting-related production issues.
• Monitor and support market connectivity, including FIX protocol, STP processing, ECN connectivity, and market data feeds.
• Support Autosys job scheduling, workflow monitoring, and issue resolution.
• Manage incidents, problems, changes, and releases in accordance with established support processes.
• Operate within a follow-the-sun global support model, including shift-based operations and weekend or holiday support coverage.
• Ensure the Manager is kept informed of relevant risk management, control, and operational issues.
• Maintain a high level of communication, transparency, and timely escalation of production issues.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

Skills & Requirements

• 5+ years of Capital Markets Production Support experience.
• Hands-on support experience with Sophis, SwapOne and/or Murex, including front-to-back trade lifecycle management.
• Experience supporting Equity Derivatives, Cash Equities, and FX trading businesses.
• Front Office trading desk support experience, with knowledge of Front Office, Middle Office, and Back Office workflows.
• Strong SQL and Linux troubleshooting skills with experience supporting Oracle, MongoDB, SQL Server, and PostgreSQL.
• Knowledge of trade booking, pricing, market data, yield/rate curves, risk reporting, and VaR analysis.
• Experience with Java, JavaScript, Unix/Linux, PowerShell, and scripting.
• Working knowledge of FIX Protocol, STP processing, ECN connectivity, market data feeds, and Autosys job scheduling.
• Experience with monitoring and support tools such as Dynatrace, Splunk, and ITRS Geneos.
• Knowledge of Incident, Problem, Change, and Release Management, including ITIL-based support practices and SLA management.
• Exposure to Agile and DevOps operating models.
• Excellent stakeholder communication skills and the ability to work within a global follow-the-sun support model, including shift-based operations and weekend/holiday coverage.

Who We Are

TD Securities is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits pl