Production Support Engineer - L3

PERSOL Outsourcing; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

PERSOL Outsourcing in Singapore is seeking an experienced software support engineer to perform root cause analysis on incidents (application, batch and connectivity) and prioritize defects for production releases based on criticality. You will support SIT, UAT and guide deployment readiness.

Ideal candidates have strong Java, Spring Boot and API (microservices) skills, experience with SQL/ORM and Kafka tuning, and a background in payment domain or SWIFT would be a plus.

Responsibilities

• Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
• Prioritize defects and plan for production release based on defect criticality or align with the quarterly release
• Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
• Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Follow up on defect closure and meet defect closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Perform annual Disaster Recovery (DR) exercise for supported applications

Skills

Java

Spring Boot

API (Microservices)

SQL

ORM

Troubleshooting

Kafka tuning

Job description

• Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
• Prioritize defects and plan for production release based on defect criticality or align with the quarterly release
• Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
• Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Follow up on defect closure and meet defect closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Perform annual Disaster Recovery (DR) exercise for supported applications

Skills/Requirement

• Strong working experience with Java, Spring Boot and API (Microservices)
• Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks
• 5 or more years' in troubleshooting and fixing issues across different technologies/platform
• Strong troubleshooting and problem-solving skills
• Experience with FIS OPF (Open Payment Framework) product is necessary
• Experience with payment domain and SWIFT message will be a big plus
• Experience tuning Kafka components for varying traffic and performance requirements

We regret to inform you that only shortlisted candidates will be contacted.