Production Support Engineer: Real-Time Uptime & Troubleshooting

RAPSYS TECHNOLOGIES PTE LTD

Singapore

On-site

SGD 60,000 - 90,000

Full time

14 days+

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Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a detail-oriented Production Support Engineer to join our team, focusing on keeping production systems available and performing at peak levels. You will monitor and troubleshoot, collaborate with developers, analyze performance, and document incidents to ensure reliable support for internal users and stakeholders.

You will manage multiple priorities in a fast-paced environment, driving improvements and contributing to seamless production

Qualifications

2+ years of experience in production support or a related role.
Strong knowledge of operating systems, databases, and application servers.
Excellent problem-solving skills with attention to detail.
Ability to manage multiple priorities and work under pressure.
Effective communication across teams.

Responsibilities

Monitor and maintain production systems to ensure high availability and performance
Troubleshoot and resolve issues in real-time to minimize downtime
Collaborate with development teams for system enhancements and upgrades
Analyze system performance metrics and recommend improvements
Provide technical support to internal users and stakeholders
Document processes, incidents, and resolutions for continuous improvement