COBOL/400 L2 Production Application Support Analyst - Core Banking Payments

D L RESOURCES PTE LTD; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

D L RESOURCES PTE LTD is seeking an experienced Production Support Engineer in Singapore to handle root cause analysis and remediation of defects. You will prioritize issues, coordinate with stakeholders, and support deployments across SIT, UAT and production environments to ensure smooth releases.

The role requires 3+ years in production support, strong troubleshooting and communication skills, and the ability to work independently.

Qualifications

• Degree in computer science or related field.
• 3+ years' production support experience across multiple technologies.
• Excellent troubleshooting and communication skills.
• Ability to work with minimal supervision.
• Familiarity with payments domain is a plus.

Responsibilities

• Perform root cause analysis on application defects and provide remediation solutions.
• Prioritize defects and plan releases based on criticality.
• Support end-to-end testing and deployments in SIT/UAT/Production environments.
• Improve system resiliency and performance to scale with volumes.
• Maintain production stability with risk and impact assessments.
• Communicate clearly with stakeholders on issues or queries.
• Assist Level 2 support with incident investigations and recovery feasibility.
• Comply with SDM guidelines and IT policies.
• Share learning outcomes to improve quality and reduce future defects.
• Ensure production release documentation is up-to-date.

Skills

Troubleshooting

Analytical thinking

Communication skills

Stakeholder management

Independent worker

ITIL knowledge

Adaptability

Education

Bachelor's degree in Computer Science or related field

Tools

AS400

RPG/LE

CL/LE

COBOL400

SQL

Query400

ALDON

IBM RDi

Control-M

Splunk

BMC Helix

Job description

Responsibilities

• Perform root cause analysis on application defects and provide solution for remediation.


• Prioritize defects and plan for production release based on defect criticality


• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.


• Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes


• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.


• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.


• Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.


• Comply to established SDM guidelines, processes, and IT policies.


• Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery


• Ensure application documentation is properly updated for each production release

Requirements

• Education:
  
  
  
  • Bachelors' Degree in Computer Science or related field.
  
  
  • 3 or more years' of production support experience across multiple technologies / platform
  
  
  
  


• Essential:
  
  
  
  • Strong troubleshooting, analytical and problem-solving skills
  
  
  • Strong written, oral communication skills and able to manage stakeholders / user / vendor
  
  
  • Ability to easily adopt to any technology / environment
  
  
  • Able to work independently with minimal supervision
  
  
  
  


• Preferably:
  
  
  
  • Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.
  
  
  
  


• Knowledge in ITIL areas of incident and problem management.


• Key Domain/ Technical Skills:
  
  
  
  • Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400
  
  
  • Experienced with ALDON and IBM RDi change management tools
  
  
  • Experienced with BMC Control-M, Splunk and BMC Helix