Production Support Analyst

R Systems; Singapore; In loco; SGD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

R Systems in Singapore seeks an experienced IT professional for Production Support and System Administration in high-availability banking IT environments. A Bachelor’s degree is required, with 5+ years in internet and mobile banking apps and API support.

The role emphasizes Linux/Unix, Oracle, Java performance troubleshooting, automation (Shell/Python), ITIL/ITSM tooling, and disaster recovery exercises. Strong communication and independent work are essential.

Competenze

• Bachelor's degree in computer science or related field.
• 5+ years’ experience in Finance IT, banking apps and APIs.
• Proficient in Production Support or System Administration in high availability environments.
• Experience in web app architectures and Java performance troubleshooting.
• Automation skills with Unix Shell scripting or Python.
• Familiarity with ITIL/ITSM tools such as BMC Helix or ServiceNow.
• Strong independent work capability and effective communication across all levels.

Conoscenze

Java

Unix/Linux

Shell scripting

Python

ITIL

Disaster recovery

ITSM

Communication

Formazione

Bachelor's degree in computer science or related field

Strumenti

Red Hat Linux

Oracle

MS SQL

Connect Direct

IBM MQ

SFTP

Descrizione del lavoro

Bachelor’s degree in computer science or related field.

• At least 5 years’ relevant experience preferably in a Finance Institution (Corporate or Retail Banking) IT in internet and mobile banking applications and API.
• You must be the experienced in Production Support or System Administrator (Linux, Unix, Oracle) and currently operating in a Level 1.5 or Level 2 role in a high availability / mission critical environment
• You must have strong understanding of web application architectures and protocols and hands on troubleshooting java application performance issues including writing / debugging scripts, code, and database queries
• You must have competency in automation skills (primarily using Unix Shell scripting or Python)
• You must understand resiliency and redundancy designs and participated in Disaster Recovery excises task or activities (technical)
• You must be familiar with ITIL framework and methodology and hands on experience usage of ITSM tools like BMC Helix or ServiceNow (Incident, Problem, Change Management modules)
• You must be efficient at managing tasks independently and and to adapt quickly, learns new skills with minimal supervision, and maintains strong
• You must excel in team settings and communicates effectively across all organisational levels

Key Domain/ Technical Skills:

• 5+ years in Red Hat Linux, Shell Script, Java
• 5+ years in Oracle, MS SQL,
• 3+ years Connect Direct, IBM MQ
• 2+ years Host-to-Host File transfer (i.e. SFTP)