Production Support Analyst (Internet & Mobile Banking)

Optimum Solutions (Singapore) Pte Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Optimum Solutions (Singapore) Pte Ltd. is seeking a resilient, technically sharp Production Support Analyst with 5+ years of IT experience in corporate or retail banking.

You will operate in high-availability digital banking environments, with hands-on Linux, Java, and Oracle expertise to safeguard customer experiences on internet and mobile platforms. You will handle incident management, troubleshooting, automation, DR exercises, and ITIL-driven ITSM workflows (ServiceNow or similar).

Qualifications

• Minimum 5 years of relevant IT experience in Financial Services (Corporate or Retail Banking) focusing on internet banking, mobile apps, and APIs.
• Strong operational background as a Production Support Analyst or System Administrator in Linux/Unix and Oracle environments.
• Hands-on expertise troubleshooting Java application performance issues, including code/debugging and writing complex database queries.
• Automation capabilities using Unix Shell scripting or Python.
• Working familiarity with Connect Direct, IBM MQ, and Host-to-Host (SFTP) file transfer protocols.
• Frameworks & Methodologies: ITIL frameworks and ITSM platforms (ServiceNow or BMC Helix).
• Soft Skills: Independent multitasker with attention to detail, crisis composure, and stellar communication across organisational levels.

Responsibilities

• Incident & Problem Management: Provide top-tier L1.5/L2 production support, overseeing availability, rapid incident response, and end-to-end resolution for core banking, APIs, and digital channels.
• Technical Remediation: Troubleshoot complex Java application performance bottlenecks, write/debug code and database queries, and manage file transfers (Connect Direct, IBM MQ, SFTP).
• Automation & Process Enhancement: Drive continuous service improvements by automating repetitive tasks using Unix Shell scripting or Python.
• Resiliency & DR Execution: Participate in Disaster Recovery (DR) exercises, annual resilience activities, and architecture design tasks.
• Stakeholder & Vendor Coordination: Translate technical details for business stakeholders during major disruptions, adhering to ITIL ITSM practices.

Skills

Independent multitasker

Stellar communication

Crisis management

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Java

Linux/Unix

Oracle

IBM MQ

Connect Direct

SFTP

Unix shell scripting

Python

ITSM tools (ServiceNow or BMC Helix)

Job description

About the Role

We are looking for a resilient, technically sharp Production Support Analyst with 5+ years of IT experience within Corporate or Retail Banking. If you thrive in high-availability, mission-critical digital banking environments and have a hands-on technical background in Linux, Java, and Oracle, this is your chance to help safeguard seamless customer experiences across internet and mobile platforms.

Responsibilities

• Incident & Problem Management: Provide top-tier L1.5/L2 production support, overseeing availability, rapid incident response, and end-to-end resolution for core banking, APIs, and digital channels.
• Technical Remediation: Troubleshoot complex Java application performance bottlenecks, write/debug s and database queries, and manage file transfers (Connect Direct, IBM MQ, SFTP).
• Automation & Process Enhancement: Drive continuous service improvements by automating repetitive tasks using Unix Shell ing or Python.
• Resiliency & DR Execution: Participate actively in Disaster Recovery (DR) exercises, annual RDR activities, and resilience architecture design tasks.
• Stakeholder & Vendor Coordination: Bridge technical complexities into clear business language during major disruptions, adhering to ITIL frameworks via ITSM tools (BMC Helix / ServiceNow).

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of relevant IT experience in Financial Services (Corporate or Retail Banking) focusing on internet banking, mobile apps, and APIs.
• Strong operational background as a Production Support Analyst or System Administrator in Linux/Unix and Oracle environments.
• Hands-on expertise troubleshooting Java application performance issues, including code/ debugging and writing complex database queries.
• Automation capabilities using Unix Shell ing or Python.
• Working familiarity with Connect Direct, IBM MQ, and Host-to-Host (SFTP) file transfer protocols.
• Frameworks & Methodologies: Practical, hands-on experience with ITIL frameworks and ITSM platforms (ServiceNow or BMC Helix).
• Soft Skills: Independent multitasker with close attention to detail, crisis composure, and stellar communication skills across organisational levels.