Production Support Analyst

Saksoft; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Saksoft in Singapore is looking for a Production Support Analyst to manage application issues, perform root cause analysis and drive remediation across AS400-based environments.

The role requires hands-on work with ALDON, IBM RDi, BMC Control-M, Splunk and BMC Helix, and the ability to coordinate with cross-functional teams to ensure stable, scalable production operations.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3+ years of production support experience across multiple technologies.
• Experience with AS400, RPG/LE, CL/LE, COBOL400, SQL and Query400.
• Knowledge of ITIL incident and problem management.

Responsibilities

• Perform root cause analysis on defects and provide remediation solutions.
• Prioritize defects and plan production releases based on criticality.
• Develop code and support end-to-end testing in SIT, UAT and production deployments.
• Improve system resiliency and performance to scale with volumes.
• Maintain production stability by validating risk and impact of deployments.
• Communicate issues clearly to stakeholders and coordinate with support teams.
• Assist level-2 support with incident investigations and recovery feasibility.
• Ensure compliance with SDM guidelines and IT policies.
• Share defect learnings to improve quality and reduce repeats.
• Keep production release documentation up to date.

Skills

AS400 platform

RPG/LE

CL/LE

COBOL400

SQL

Query400

ALDON

IBM RDi

BMC Control-M

Splunk

BMC Helix

Education

Bachelor's Degree in Computer Science or related field

Tools

ALDON

IBM RDi

BMC Control-M

Splunk

BMC Helix

Job description

Key Skills

Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400

Experience

3-9 Years

Role

Production Support Analyst

Key Skills

Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400

Experienced with ALDON and IBM RDi change management tools

Experienced with BMC Control-M, Splunk and BMC Helix

Responsibilities

• Perform root cause analysis on application defects and provide solution for remediation.
• Prioritize defects and plan for production release based on defect criticality
• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.
• Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes
• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
• Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.
• Comply to established SDM guidelines, processes, and IT policies.
• Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery
• Ensure application documentation is properly updated for each production release

Requirements

Education

• Bachelors’ Degree in Computer Science or related field.
• 3 or more years’ of production support experience across multiple technologies / platform

Essential

• Strong troubleshooting, analytical and problem-solving skills
• Strong written, oral communication skills and able to manage stakeholders / user / vendor
• Ability to easily adopt to any technology / environment
• Able to work independently with minimal supervision
• Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.
• Knowledge in ITIL areas of incident and problem management.