Product Transformation Leader: AI-Driven Process Excellence

Manulife (Singapore) Pte Ltd; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Manulife (Singapore) Pte Ltd is seeking a senior transformation professional to drive end-to-end product development and delivery improvements. You will lead initiatives, embed governance, and introduce AI-enabled capabilities to accelerate time-to-market and quality across the full lifecycle.

You’ll work across Product, IT, Operations, and Distribution, translating strategy into measurable outcomes and supporting senior management decisions in a hybrid, flexible environment.

Qualifications

• Typically seven or more years of relevant experience in transformation, change management, product delivery, operations, business process improvement, or a related discipline.
• Strong transformation and change management skills, with demonstrated experience leading initiatives from design through implementation, adoption, and transition into business-as-usual operations.
• Experience in at least one of the following areas: product delivery, operations, or business process improvement.
• Experience translating strategy into execution through structured planning, prioritisation, governance, ownership, and follow-through.
• Experience redesigning processes, developing SOPs or playbooks, and implementing sustainable ways of working.
• Strong analytical thinking and problem diagnosis skills, with the ability to simplify complex workflows and improve operational efficiency.
• Strong cross-functional collaboration skills and the ability to engage and influence stakeholders at different seniority levels.
• Strong planning, prioritisation, communication, and risk management skills across multiple initiatives and workstreams.

Responsibilities

• Lead and deliver product transformation roadmaps across the end-to-end product lifecycle, from design through adoption.
• Support Book of Work planning, prioritisation, monthly governance forums, and reporting cadence.
• Establish feedback loops and insights tracking to continuously improve product and process outcomes.
• Redesign and optimise product development and operational processes to improve efficiency and consistency and reduce rework.
• Lead change implementation, including the development of standard operating procedures, governance mechanisms, and adoption plans.
• Embed continuous improvement practices and support the transition of new processes and tools into business-as-usual operations.
• Provide structured program and project management across multiple initiatives and workstreams.
• Coordinate cross-functional delivery across Product, IT, Operations, and Distribution, with clear ownership, planning, risk management, and follow-through.
• Prepare SteerCo decks, executive updates, governance materials, and concise reporting that support informed decisions.
• Deliver process redesign outputs, SOPs, playbooks, and other practical tools for key workflows.

Job description

Manulife (Singapore) Pte Ltd is seeking a senior transformation professional to drive end-to-end product development and delivery improvements. You will lead initiatives, embed governance, and introduce AI-enabled capabilities to accelerate time-to-market and quality across the full lifecycle.

You’ll work across Product, IT, Operations, and Distribution, translating strategy into measurable outcomes and supporting senior management decisions in a hybrid, flexible environment.