Product Technical Specialist

Private Advertiser; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

Private Advertiser in Singapore is seeking a Product Technical Specialist to test and troubleshoot home appliance issues, review service cases, and work with factories to resolve problems.

The role requires 2–5 years of technical or service experience, good communication, and basic Excel skills. Appliance or consumer electronics experience is a plus. You will support service partners and keep records updated until cases are closed.

Qualifications

• Nitec/Higher Nitec or Diploma in a technical field.
• 2–5 years of relevant technical or service experience.
• Experience in appliances/consumer electronics is a plus.
• Strong troubleshooting and problem-solving abilities.
• Good communication and basic Excel skills.

Responsibilities

• Test and troubleshoot product issues.
• Review service cases and technician reports.
• Find the cause of product problems.
• Support service partners with technical issues.
• Recommend repair, replacement or other solutions.
• Work with the factory to resolve product issues.
• Help customer service with technical cases.
• Track open cases until they are closed.
• Keep test reports and product records updated.

Skills

Troubleshooting

Problem solving

Communication skills

Excel basics

Education

Nitec/Higher Nitec/Diploma

Job description

Product Technical Specialist

We are looking for someone with good technical skills to support our home appliance products.

What you will do

• Test and troubleshoot product issues.
• Review service cases and technician reports.
• Find the cause of product problems.
• Support service partners with technical issues.
• Recommend repair, replacement or other solutions.
• Work with the factory to resolve product issues.
• Help customer service with technical cases.
• Track open cases until they are closed.
• Keep test reports and product records updated.

Requirements

• Nitec, Higher Nitec, Diploma or similar technical qualification.
• 2–5 years of relevant technical or service experience.
• Appliance or consumer electronics experience is a plus.
• Good troubleshooting and problem-solving skills.
• Good communication skills.
• Basic Excel skills.