Product Policy & Planning Lead - Data-Driven Policy

skills & workforce development agency (swda); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Skills & Workforce Development Agency (SWDA) is seeking a Manager/Senior Manager, Product Policy & Planning to shape policy for Singapore's skills and career ecosystem. You will research, design, and implement pioneering policies that strengthen digital services for individuals, translating policy intent into user experiences and service outcomes.

Collaborate with product, engineering and service delivery teams to ensure alignment with workforce development goals.

Qualifications

• Fresh graduates are welcome to apply
• At least 2 years in policy development or operations, preferably in public sector or digital services
• Strong analytical and writing skills
• Proficient in data analytics; able to translate findings into policy and planning
• Comfortable engaging stakeholders and able to communicate expectations clearly and constructively
• Familiarity with Singapore's CET landscape is a plus
• Enjoy working in a fast-paced environment and adapt to evolving demands

Responsibilities

• Conduct research and use data to develop, innovate and review policies to keep digital products relevant for career and skills development
• Develop and review quality assessment policies and workflow to uphold policy rigour, branding and integrity
• Analyse user data to identify opportunities to improve journey, personalization and engagement; collaborate with product, partnership and marketing
• Walk the ground, engage stakeholders to gather intelligence and feedback to inform forward planning
• Track and report topline performance indicators for the digital products
• Maintain policy and operations manual for the digital products

Job description

Skills & Workforce Development Agency (SWDA) is seeking a Manager/Senior Manager, Product Policy & Planning to shape policy for Singapore's skills and career ecosystem. You will research, design, and implement pioneering policies that strengthen digital services for individuals, translating policy intent into user experiences and service outcomes.

Collaborate with product, engineering and service delivery teams to ensure alignment with workforce development goals.