Policy Deployment Lead, GenAI and Emerging Products

TikTok; Singapore; Vor Ort; SGD 180.000 - 260.000; Vollzeit

Zusammenfassung

TikTok is seeking a Policy Deployment Lead for GenAI Safety and Emerging Products within Trust & Safety. You will shape safety-by-design solutions and build scalable governance across AI modalities, partnering with Product, Engineering, Data Science, Legal, and Public Policy to launch safe, compliant products.

The role emphasizes translating complex policy into actionable guidance, maintaining operational quality, and driving continuous improvement in policy systems across global product lines.

Qualifikationen

• 5+ years in Trust & Safety, content policy, operations policy, governance, or related strategic roles.
• Strong understanding of content moderation, enforcement workflows, and quality management.
• Experience collaborating with Product, Engineering, Data Science, QA, and AI/ML teams.
• Ability to translate ambiguous policy problems into scalable frameworks and processes.
• Excellent written and verbal communication across levels and functions.
• Adaptable with sound judgment to evolving product and market conditions.

Aufgaben

• Shape safety-by-design solutions for AI-powered and emerging products and features.
• Build scalable safety and governance frameworks across modalities (text, image, audio, video).
• Partner with Product, Engineering, Data Science, Ops, Legal, and Public Policy to launch safe products.
• Drive policy frameworks, governance systems, and moderation workflows across GenAI products.
• Implement policy changes, evaluation frameworks, and operational quality systems.
• Support evaluation infrastructure, including datasets, prompts governance, and auto-labeling.
• Develop feedback loops, calibration systems, and change-management workflows.
• Translate complex policy requirements into actionable guidance and training materials.
• Identify gaps and drive continuous improvement of policy systems and workflows.
• Scale organizational assets and governance mechanisms including SOPs and tooling.

Kenntnisse

Policy deployment

GenAI safety

Cross-functional collaboration

Policy interpretation

Operational governance

Ambiguity management

Analytical reasoning

Project management

Effective communication

Adaptability

Jobbeschreibung

Responsibilities

As a Policy Deployment Lead for GenAI Safety and Emerging Products within Trust & Safety, you will work at the intersection of technology and policy to enable innovation while protecting users.

You will:

• Shape safety-by-design solutions for AI-powered and other emerging products and features.
• Build scalable safety and governance frameworks for emerging AI-powered products and technologies across multiple modalities, including text, image, audio, video, and multimodal systems.
• Partner closely with Product, Engineering, Data Science, User Research, Operations, Legal, Public Policy, and other cross-functional stakeholders to design and launch safe and compliant products.

This role supports fast-moving and often ambiguous product areas, including new product launches and emerging technologies. The ideal candidate is comfortable balancing user safety, business priorities, regulatory expectations, and product innovation in a dynamic environment.

• Drive the development, deployment, and operationalization of scalable policy frameworks, governance systems, and moderation workflows across GenAI products and business lines.
• Partner cross-functionally with Product, Engineering, Ops, QA, and AI/ML teams to implement policy changes, evaluation frameworks, moderation strategies, and operational quality systems across downstream stakeholders and workflows.
• Support the development and scaling of GenAI evaluation and policy infrastructure capabilities, including benchmarking systems, evaluation datasets, golden set strategies, prompt governance workflows, auto-evaluation systems, and policy-ground-truth generation pipelines.
• Build and maintain structured operational feedback loops, quality review processes, calibration systems, and policy change management workflows to improve enforcement consistency, moderation quality, and operational scalability.
• Translate complex policy and safety requirements into actionable operational guidance, training materials, evaluation methodologies, and scalable implementation processes across multiple products and modalities.
• Surface operational gaps, enforcement inconsistencies, and post-deployment issues through data analysis, root cause analysis, and stakeholder feedback, and partner cross-functionally to drive continuous improvement of policy systems and workflows.
• Support organizational scalability through development of foundational operational assets and governance mechanisms, including SOPs, case banks, policy documentation, rollout frameworks, certification programs, and internal tooling processes.

Qualifications

Minimum Qualifications

• 5+ years of experience in Trust & Safety, content policy, operations policy, governance, program management, or related operational strategy roles.
• Strong understanding of content moderation systems, policy interpretation, enforcement workflows, and operational quality management.
• Experience working cross-functionally with Product, Engineering, Operations, Data Science, AI/ML, QA, or related stakeholder teams.
• Proven ability to translate ambiguous policy or operational problems into scalable frameworks, processes, and operational solutions.
• Strong analytical reasoning, execution, and project management skills, with the ability to navigate ambiguity and balance multiple trade‑offs.
• Excellent oral and written communication skills, with the ability to translate complex challenges into clear, persuasive language for cross-functional stakeholders at different levels.
• Adaptability and sound judgment, with a willingness to evolve your approach based on new information, user feedback, product changes, or market developments.

Preferred Qualifications

• Experience in GenAI safety, AI governance, model evaluation, policy deployment, or AI moderation systems.
• Familiarity with evaluation methodologies, benchmarking systems, golden sets, auto-labeling systems, or policy-labeled datasets.
• Experience designing or operationalizing training, calibration, certification, or quality assurance programs at scale.
• Familiarity with multimodal AI systems, prompt engineering, synthetic data generation, or human-in-the-loop evaluation workflows.
• Strong judgment in balancing policy consistency, operational practicality, scalability, and product needs across global products and markets.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.