Product Owner, AI & Retail Growth, APAC

ZURICH INSURANCE COMPANY LTD (Singapore Branch); Singapore; On-site; SGD 90,000 - 170,000; Full time

Job summary

Zurich Asia Pacific seeks a Product Owner to own the end-to-end build of AI-led retail discovery and purchase journeys, starting with select markets and expanding across APAC. You will translate vision into user stories and work with internal and external development partners to ship features that power a conversational, data-driven purchasing experience.

This role requires experience defining data architecture, cross-sell logic, and regulatory-compliant user journeys, with strong stakeholder

Qualifications

• 6–8+ years in product management/product ownership, shipping consumer-facing digital products in insurance, fintech, or e-commerce.
• Direct experience building or owning Digital and/or AI-powered customer journeys.
• Strong grasp of agile delivery and working with external dev teams.

Responsibilities

• Own the product roadmap and backlog for the AI-led retail sales channel.
• Translate vision into user stories, acceptance criteria, and prioritized sprints with internal and external agencies.
• Design and iterate the conversational purchase experience with balance of conversion, trust, and regulatory requirements.

Skills

Product management

Agile delivery

Stakeholder management

User stories

AI-powered journeys

Regulatory awareness

Job description

Product Owner - AI Retail Growth, Zurich Asia Pacific

Context

Zurich in Asia Pacific is running a strategic initiative focused on reimagining how insurance is discovered, considered and sold in an AI-led world. This role sits within a newly formed squad and owns the development of AI-native discovery and purchase journey, starting with select markets and expanding across the region.

We’re looking for a Product Owner who will own the end-to-end build: from conversational discovery and purchase flows to the underlying data and recommendation architecture that powers personalized, channel-agnostic sales.

This is a hands‑on, build‑and‑ship role reporting into the region, working closely with internal and external development partners, underwriting, and country teams.

This role reports to Head of AI Retail & Customer, APAC.

What the Role Does

• Own the product roadmap and backlog for the AI-led retail sales channel
• Translate vision into user stories, acceptance criteria, and prioritized sprints, working directly with internal and external development agencies
• Design and iterate the conversational purchase experience - balancing conversion, trust, and regulatory/compliance requirements in insurance sales
• Define the data architecture and business logic behind data-driven add-on and cross-sell recommendations
• Ensure the channel is built on a channel-agnostic architecture that can extend beyond web to WhatsApp, app, and partner channels
• Partner with underwriting, pricing, and compliance to make sure the AI-driven journey stays within risk and regulatory guardrails
• Define and track success metrics and use them to drive the product roadmap
• Act as the day-to-day counterpart to the internal and external build partner, managing scope, timelines, and quality
• Scope the path to regional rollout, capturing what’s reusable vs. market-specific

What we’re looking for

• 6–8+ years in product management/product ownership, ideally with experience shipping consumer-facing digital products in insurance, fintech, or e-commerce
• Direct experience building or owning Digital and/or AI-powered customer journeys - not just familiarity with AI tools
• Strong grasp of agile delivery - comfortable writing detailed specs and managing an external dev team, not just running ceremonies
• Working knowledge of how insurance products and financial regulations
• Sharp instincts for conversion-focused UX and where friction genuinely matters vs. where it’s a compliance non-negotiable
• Comfortable operating with ambiguity - this is a 0-to-1 build, not an existing product with a mature backlog
• Excellent stakeholder management - this role sits between strategy, tech delivery, core insurance operations, and country teams
• Ability to communicate effectively with customers, partners, and stakeholders across APAC markets.
• Proficiency in Mandarin may be required where the role involves regular interaction with Mandarin-speaking customers, partners, vendors, or markets where documentation and business communications are primarily conducted in Mandarin.