Product Owner - AI Retail Growth, APAC

Zurich Insurance; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Zurich Insurance in Asia Pacific seeks a Product Owner to lead an AI-led retail sales initiative. You will define the roadmap, write narratives, and collaborate with internal/external partners to deliver an end-to-end conversational discovery and purchase journey.

The role focuses on data-driven recommendations, channel-agnostic architecture, and adherence to regulatory requirements, with regional rollout planning across APAC markets.

Qualifications

• 6–8+ years in product management/product ownership, ideally shipping consumer-facing digital products
• Experience building or owning Digital/AI-powered customer journeys
• Strong grasp of agile delivery and external dev team management
• Knowledge of insurance products and financial regulations

Responsibilities

• Own the product roadmap and backlog for the AI-led retail sales channel
• Translate vision into user stories, acceptance criteria, and prioritized sprints
• Design and iterate the conversational purchase experience balancing conversion and compliance
• Define data architecture and logic for data-driven add-on and cross-sell recommendations
• Ensure channel-agnostic architecture for web, WhatsApp, app and partner channels
• Collaborate with underwriting, pricing, and compliance to stay within guardrails
• Define and track success metrics to drive the product roadmap
• Manage day-to-day scope, timelines and quality with build partners
• Scope regional rollout, identifying reusable vs market-specific work

Skills

Product management

Agile delivery

Stakeholder management

AI-powered journeys

Job description

Product Owner - AI Retail Growth, Zurich Asia Pacific

Context

Zurich in Asia Pacific is running a strategic initiative focused on reimagining how insurance is discovered, considered and sold in an AI-led world. This role sits within a newly formed squad and owns the development of AI-native discovery and purchase journey, starting with select markets and expanding across the region.

We're looking for a Product Owner who will own the end-to-end build: from conversational discovery and purchase flows to the underlying data and recommendation architecture that powers personalized, channel-agnostic sales.

This is a hands-on, build-and-ship role reporting into the region, working closely with internal and external development partners, underwriting, and country teams.

This role reports to Head of AI Retail & Customer, APAC.

What The Role Does

• Own the product roadmap and backlog for the AI-led retail sales channel
• Translate vision into user stories, acceptance criteria, and prioritized sprints, working directly with internal and external development agencies
• Design and iterate the conversational purchase experience - balancing conversion, trust, and regulatory/compliance requirements in insurance sales
• Define the data architecture and business logic behind data-driven add-on and cross-sell recommendations
• Ensure the channel is built on a channel-agnostic architecture that can extend beyond web to WhatsApp, app, and partner channels
• Partner with underwriting, pricing, and compliance to make sure the AI-driven journey stays within risk and regulatory guardrails
• Define and track success metrics and use them to drive the product roadmap
• Act as the day-to-day counterpart to the internal and external build partner, managing scope, timelines, and quality
• Scope the path to regional rollout, capturing what's reusable vs. market-specific

What We’re Looking For

• 6-8+ years in product management/product ownership, ideally with experience shipping consumer-facing digital products in insurance, fintech, or e-commerce
• Direct experience building or owning Digital and/or AI-powered customer journeys - not just familiarity with AI tools
• Strong grasp of agile delivery - comfortable writing detailed specs and managing an external dev team, not just running ceremonies
• Working knowledge of how insurance products and financial regulations
• Sharp instincts for conversion-focused UX and where friction genuinely matters vs. where it's a compliance non-negotiable
• Comfortable operating with ambiguity - this is a 0-to-1 build, not an existing product with a mature backlog
• Excellent stakeholder management - this role sits between strategy, tech delivery, core insurance operations, and country teams
• Ability to communicate effectively with customers, partners, and stakeholders across APAC markets.
• Proficiency in Mandarin may be required where the role involves regular interaction with Mandarin-speaking customers, partners, vendors, or markets where documentation and business communications are primarily conducted in Mandarin.