Product Ops Specialist - Flexible Work (Citizen Experience)

Tech; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

GovTech, Singapore's public sector tech agency, is hiring for a Product Operations role within Singpass. You will collaborate with product managers, engineers, designers, and support teams to prepare for releases, monitor impact, and turn user feedback into improvements.

You will balance day-to-day operations with proactive enhancements to citizen journeys. We value initiative, meticulous attention to detail, and the ability to think end-to-end about how changes affect users, channels, and

Qualifications

• 3-5 years of relevant experience in product operations, service operations, customer experience, quality assurance, business analysis, project management or related field.
• Demonstrated ability to independently manage operational activities, investigate problems and drive process improvements, preferably in a technology or digital product environment.
• Strong analytical and problem-solving skills with the ability to translate insights into practical recommendations.

Responsibilities

• Prepare teams and users for product changes, ensuring readiness for app and portal releases.
• Define and track operational and user experience metrics to identify issues and support decisions.
• Coordinate responses to issues and translate lessons into better readiness, monitoring and support practices.
• Turn user insights into improvements by analyzing support tickets, feedback, and journeys.
• Improve workflows and consider AI/automation to enhance efficiency and quality.

Skills

Operational management

Release readiness

User journey analysis

Cross-functional collaboration

Job description

GovTech, Singapore's public sector tech agency, is hiring for a Product Operations role within Singpass. You will collaborate with product managers, engineers, designers, and support teams to prepare for releases, monitor impact, and turn user feedback into improvements.

You will balance day-to-day operations with proactive enhancements to citizen journeys. We value initiative, meticulous attention to detail, and the ability to think end-to-end about how changes affect users, channels, and