Product Ops Specialist — AI Automation & Cloud Delivery

Tech; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

GovTech in Singapore leads the nation’s Smart Nation initiatives and drives public sector digital transformation. The role focuses on managing end-to-end delivery for enterprise contact-centre and remote-management capabilities, translating requirements into tangible technical solutions, and driving adoption across operations and vendors.

You will steer automation and AI-enabled improvements, ensure security and reliability, and build in-house capability with clear documentation and knowledge

Qualifications

• Experience managing or engineering enterprise contact-centre, remote-support, ITSM or digital-support platforms.
• Experience delivering technology enhancements from requirements through implementation and operational adoption.
• Experience with cloud platforms, APIs, system integration, scripting and workflow automation.
• Experience implementing or piloting automation or AI-enabled solutions in an operational environment.
• Experience working across engineering, operations and technology vendors.
• Experience with Amazon Connect, Beyond Trust, ServiceNow or equivalent platforms is advantageous.

Responsibilities

• Manage the roadmap, lifecycle and enhancement delivery for enterprise contact-centre and remote-management capabilities.
• Translate operational requirements and pain points into implementable technical solutions and measurable improvements.
• Drive enhancements from requirements and proof-of-concept through pilot, rollout and operational adoption.
• Deliver automation and AI-enabled capabilities, including call triaging, workflow automation and platform integration.
• Ensure solutions remain reliable, secure and fit for operational use, working with internal teams and vendors to resolve risks and issues.
• Build in-house capability through maintainable solutions, documentation and effective knowledge transfer.
• Track delivery milestones, operational adoption and achievement of intended service outcomes

Skills

Enterprise IT management

Cloud platforms

APIs

Automation

AI-enabled solutions

Stakeholder management

Tools

Amazon Connect

ServiceNow

BeyondTrust

Job description

GovTech in Singapore leads the nation’s Smart Nation initiatives and drives public sector digital transformation. The role focuses on managing end-to-end delivery for enterprise contact-centre and remote-management capabilities, translating requirements into tangible technical solutions, and driving adoption across operations and vendors.

You will steer automation and AI-enabled improvements, ensure security and reliability, and build in-house capability with clear documentation and knowledge