Product Operations Lead (GovTech)

Activate Interactive; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Outpatient medical coverage

Life and health insurance

Flexible work arrangement

Learning and development budget

Career progression pathways

Job summary

Activate Interactive Pte Ltd, a technology consultancy in Singapore, seeks a Product Operations Specialist for a fixed-term 1-year engagement with government agencies. You will drive operational readiness for new features, triage production issues, and maintain dashboards and documentation to support leadership decisions.

You will collaborate with product managers, engineers, policy leads, and partner agencies to ensure reliable production and clear data flows across families of products used by

Qualifications

• 2 to 4 years of experience as a technical business analyst or product operations specialist.
• Strong understanding of data flows, backend processes, databases, APIs, and system architecture.
• Ability to break down complex systems into clear user journeys and operational steps.
• Experience triaging production issues and coordinating with technical teams.
• Excellent written and verbal communication for technical and non-technical stakeholders.
• Structured, detail-oriented with strong documentation habits.
• Comfortable working cross-functionally with engineering, product, policy and partners.

Responsibilities

• Partner with product managers, engineers, policy leads, partner agencies, system owners, and helpdesk teams to ensure operational readiness for new features, launches, agency engagements, documentation, testing, and post-launch support
• Triage, investigate, and coordinate resolution of production issues, including analysing user impact, reviewing data flows, checking logs or database records where appropriate, and working with technical teams to clarify root causes and remediation options within defined SLAs
• Manage the backlog of ProdOps issues, including issue logging, categorisation, impact assessment, prioritisation, follow-up with owners, and reporting of key trends or blockers to management, product and operations leads
• Scope, implement, and maintain dashboards to track helpdesk performance, production issue trends, backlog status, product-level risks, and operational metrics to support leadership reporting, prioritisation, and data-driven decisions
• Prepare clear documentation and submissions for operational approvals, including data patches, production fixes, risk acceptance, exception handling, and other matters requiring division Director or management endorsement
• Establish clear feedback loops between customer experience teams, helpdesk agents, product teams, technical teams, and policy stakeholders to improve issue resolution and ensure user insights drive continuous improvement
• Improve and maintain internal tools, workflows, and SOPs, including JIRA, escalation frameworks, ticket tagging or logging standards, issue playbooks, and operational governance processes
• Understand and map data flows, user journeys, dependencies, risks, and operational issues across systems, including identity records, data accuracy, and upstream or downstream system dependencies
• Maintain and ensure timely updates to product documentation is carried out by both product operations and engineering team

Skills

Data flows

Backend processes

Databases

APIs

SQL

Tools

JIRA

Job description

Activate Interactive Pte Ltd, a technology consultancy in Singapore, seeks a Product Operations Specialist for a fixed-term 1-year engagement with government agencies. You will drive operational readiness for new features, triage production issues, and maintain dashboards and documentation to support leadership decisions.

You will collaborate with product managers, engineers, policy leads, and partner agencies to ensure reliable production and clear data flows across families of products used by